topic Re: Just signed up for the Freedeom/PM promo and it says my account is suspended in Get Support

Just signed up for the Freedeom/PM promo and it says my account is suspended

regio2 — Wed, 05 Jan 2022 07:20:03 GMT

And it doesn't seem like I am getting service on my phone either. Will this be fixed automatically?

Re: Just signed up for the Freedeom/PM promo and it says my account is suspended

neatooo — Sat, 01 Jul 2017 19:12:37 GMT

1) Unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

2) Try topping up to 120 and then pick the plan. It worked for some people and they got service. If it works, send a request to the mods to add the extra credit to your account

3) Probably won't be fixed automatically.

4) also does your previous sim work? if it does that means the port in is not complete yet.

Re: Just signed up for the Freedeom/PM promo and it says my account is suspended

Samianauman — Sat, 01 Jul 2017 19:16:56 GMT

@regio2
It's depends. Are you getting any services or nothing at all ?
Any error or issues while activating sim?
Did you reboot your device ?
Also try your sim in other phone if available to check if its service or hardware issue?