topic Re: Phone issues in Get Support

Phone issues

Makayla97 — Wed, 05 Jan 2022 07:19:49 GMT

4th day and my texting calling and data is still not working ive emailed a few times and still have not gotten help....I ported my Chatr number over to Public Mobile and now I am a very unsatisfied customer and will definitly not recommend.

Re: Phone issues

Jmelanio — Sun, 28 Oct 2018 02:15:07 GMT

Have you tried to reset your network? Remove your sim card and re- insert. When did you port your number. and from where? Try to contact the ppl that ported your number.

Re: Phone issues

Murco — Sun, 28 Oct 2018 02:19:47 GMT

I am sorry for your frustration. Hopefully they get sorted out for you soon.

Please don't email again it only pushes your request back in the que.

Re: Phone issues

hairbag1 — Sun, 28 Oct 2018 02:24:40 GMT

Is your phone unlocked ? If it's still locked to Chatr, you can call them and request an unlock code. Hope that's going to work for you...good luck.

Re: Phone issues

Dunkman — Sun, 28 Oct 2018 02:25:02 GMT

@Makayla97

Looking at your previous posts, it looks like incomplete port issue. Unfortunately, only the moderators can help fix that issue. The wait times are about at least 72+ hours. Hopefully, the moderators will get back to you tomorrow.

Re: Phone issues

mimmo — Sun, 28 Oct 2018 02:29:01 GMT

@Makayla97 if it is an incomplete port your chatr account should still be active. if so use that sim. also i would contact chatr and get your account number if you dont already have it, and provide that to the mods.

Re: Phone issues

Zz — Sun, 28 Oct 2018 04:00:01 GMT

Makes sense. You've not had phone service for 4 days now. I see this being the main reason anyone wouldn't reccommend public mobile. Have you tried contacting another moderator? The reason I say this is because one may be offline due to medical issues or something and not have saw your message.

Re: Phone issues

mimmo — Sun, 28 Oct 2018 04:03:57 GMT

@Zz all messages to mods even if going to a specific person all go to one general inbox. So there is no way to contact a diffent moderator

Re: Phone issues

Zz — Sun, 28 Oct 2018 04:04:48 GMT

good to know

Re: Phone issues

Makayla97 — Sun, 28 Oct 2018 04:04:48 GMT

I never actually knew i could message another i only know of moderator_team

Re: Phone issues

Zz — Sun, 28 Oct 2018 04:06:51 GMT

You may be right but that's the first time I've heard of moderator_team. I messaged admins before but maybe I was just seeing things.

Re: Phone issues

Makayla97 — Sun, 28 Oct 2018 04:07:55 GMT

My chatr plan ran out today. 😞 but i will phone chatr and get the acct number

Re: Phone issues

Makayla97 — Sun, 28 Oct 2018 04:08:38 GMT

Yes my phone is unlocked

Re: Phone issues

Zz — Sun, 28 Oct 2018 04:09:26 GMT

It's a sad thing to have no phone service. Feel free to talk to me in the meantime if you want someone to listen to you.

Re: Phone issues

Makayla97 — Sun, 28 Oct 2018 04:10:03 GMT

Have tried everything ported it over the site

Re: Phone issues

Makayla97 — Sun, 28 Oct 2018 04:10:46 GMT

Also ported it 4 days ago

Re: Phone issues

Zz — Sun, 28 Oct 2018 04:12:08 GMT

I didnt have to do that when i signed up and i guess thats because i just was given a public mobile phone number originally. have you considered doing that instead of porting and failing to port?

Re: Phone issues

Makayla97 — Sun, 28 Oct 2018 04:12:11 GMT

Thank you 🙂

Re: Phone issues

mimmo — Sun, 28 Oct 2018 04:13:08 GMT

@Makayla97 to port a number it needs to be active. So you will need to renew your chatr account.

I would ask the mods to credit you the cost of your chatr top up as well

Re: Phone issues

Makayla97 — Sun, 28 Oct 2018 04:13:13 GMT

Whats the email u send to?