topic Re: Ported FM to PM on Thurs night - Today: Still not receiving texts/calls in Get Support

Ported FM to PM on Thurs night - Today: Still not receiving texts/calls

winnster — Wed, 05 Jan 2022 07:19:46 GMT

I ported my number from Freedom to PM on Thursday night and am still experiencing a few issues:

I can send texts and make calls - but I am only receiving a few texts (mostly late ones) and no calls.
I am unable to log into my account. I tried to register for an account with the self-registration link but it says my number is "* The phone number entered is invalid or you may have created your profile already." I also tried the "forget your password" reset and that did not work.
This might have to do with the fact that when I was registering my number this messaged appeared at the final stages of confirmation: "Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help"
Target="_blank">email us to get your account operational. We apologize for any inconvenience."

Please let me know what I should do... Thanks!

winnster — Sat, 01 Jul 2017 13:47:45 GMT

@Shazia_K - can you help?

will13am — Sat, 01 Jul 2017 14:10:14 GMT

You have encountered a porting problem during activation which then affects account setup. You will need the help of the moderator team to resolve the stuck port. Here's how to contact a moderator via private message. Good luck, welcome to the service.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

winnster — Sat, 01 Jul 2017 14:53:14 GMT

Thanks! I sent a PM to a moderator, hopefully this works!