topic Re: New Phone in Get Support

New Phone

garbage_in — Tue, 04 Jan 2022 10:20:21 GMT

I currently have a Public Mobile Plan and my phone number is xxx-xxx-xxxx. I recently got a new phone and now want to transfer my Plan and my phone number to my new phone. Please HELP!

EDIT: Phone number edited by popping as anyone on Internet can access this post.

Re: New Phone

Anonymous — Tue, 26 Oct 2021 20:36:16 GMT

@garbage_in : Pull the SIM out of the old phone and put it in the new one. There may be a size difference so make sure it's the right one. If you kept the larger frame pieces then good. Or carefully snap out the smaller piece from the larger frame.

Re: New Phone

garbage_in — Tue, 26 Oct 2021 20:40:28 GMT

Previous SIM card lost. Have a new one for new phone and now simply want to transfer my existing Public Mobile phone number to new phone. Thank you!

Re: New Phone

Anonymous — Tue, 26 Oct 2021 20:43:12 GMT

@garbage_in : Log in to your self-serve account and Change SIM. You'll need to be able to access the registered email address.

Re: New Phone

Triguy — Tue, 26 Oct 2021 20:53:09 GMT

You should remove your personal information as this is a public forum. Click on the three dots to remove your phone#.

You can change your sim in your self serve account.

To change your SIM card, please follow the below steps:

Log into your My Account
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Re: New Phone

Anonymous — Tue, 26 Oct 2021 20:54:43 GMT

@garbage_in

How To Change Your SIM Card

the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

Log into your My Account
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket link,.

Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

SIM Swap (publicmobile.ca)

Re: New Phone

t_p — Tue, 26 Oct 2021 21:02:15 GMT

@garbage_in wrote:
Previous SIM card lost. Have a new one for new phone and now simply want to transfer my existing Public Mobile phone number to new phone. Thank you!

@garbage_in
Log in to your account.
Go to Plan& Add-ons tab > Change SIM card
Enter new SIM #
Choose email option for 2FA
Click Send code.
Then Submit once you have verified your code.

Ref: SIM Swap Fraud (publicmobile.ca) > How To Change Your SIM Card

Re: New Phone

darlicious — Tue, 26 Oct 2021 21:24:57 GMT

@garbage_in

If you don't have access to your email or encounter an issue you can also verify your account with a CSA and they can perform the sim swap for you.