topic Re: Activation Error Resulting in No Account Access in Get Support

Activation Error Resulting in No Account Access

will13am — Wed, 05 Jan 2022 07:19:36 GMT

Just want to share some useful information on an activation bug that results in no account access. A friend had that happen twice in two account activations earlier this week. After fixing the problem, Mary was kind enough to explain the bug and the associated behavior. It is rather interesting which is why I thought it would be worthwhile to discuss it in the open forum.

During activation with number porting, if the porting request fails for whatever reason, it will also result in the account not being set up properly as well. The way the self serve portal works is that there has to be a definitive number associated with each account. If there is no associated number, the account will not set up. Once the port is resubmitted and completes, going to account setup and entering the same credentials as before will restore everything, including the credit card used during the activation process. One thing that does need to be checked off is auto pay.

Re: Activation Error Resulting in No Account Access

cheerios — Sat, 01 Jul 2017 04:43:01 GMT

Thanks for sharing. I just signed up with PM and ported my phone number from Fongo. My number hasn't activated yet and I'm worried about something like this happening since it's VOIP to wireless instead of wireless to wireless. Hope everything goes smooth but I'll take note of this just in case.

Re: Activation Error Resulting in No Account Access

SD08 — Sat, 01 Jul 2017 05:34:35 GMT

@will13am wrote:
Just want to share some useful information on an activation bug that results in no account access. A friend had that happen twice in two account activations earlier this week. After fixing the problem, Mary was kind enough to explain the bug and the associated behavior. It is rather interesting which is why I thought it would be worthwhile to discuss it in the open forum.

During activation with number porting, if the porting request fails for whatever reason, it will also result in the account not being set up properly as well. The way the self serve portal works is that there has to be a definitive number associated with each account. If there is no associated number, the account will not set up. Once the port is resubmitted and completes, going to account setup and entering the same credentials as before will restore everything, including the credit card used during the activation process. One thing that does need to be checked off is auto pay.

@will13am

Thanks for the explanation. I'm filing this to my ever-growing personal knowledge base.