topic Re: Autopay credit in Get Support

Autopay credit

chrisD — Wed, 05 Jan 2022 07:19:35 GMT

Hey all,

I think there was some sort of error during my initial port in and setup of one of my accounts. I ported two lines in, and set autopay on both. On one, the $6 autopay credit was applied. On the other, it wasn't. Any way in particular that I should address this?

Re: Autopay credit

will13am — Sat, 01 Jul 2017 02:42:39 GMT

There should not be any auto pay credit on the first payment. The auto pay credit is applied on the second payment which is the first renewal. I have heard of people getting a $6 credit sitting in their account upon activation. Well if that happened in one of your accounts, count yourself lucky. It is probably a system glitch, don't expect universal generosity.

Re: Autopay credit

chrisD — Sat, 01 Jul 2017 02:46:25 GMT

Really?
Hmm, I guess that makes sense? Anyway, it was the different treatment on the exact same plans that confused me.

Thanks for the input.

Re: Autopay credit

will13am — Sat, 01 Jul 2017 02:55:26 GMT

Software bugs are not predictable. I have heard of people not being assessed taxes on the account activation. Some people have all the luck, lol.

Re: Autopay credit

raza416 — Sat, 01 Jul 2017 03:25:12 GMT

I wasn't charged taxes and I have the $6 credit as well I just thought it was how they did things

Re: Autopay credit

Samianauman — Sat, 01 Jul 2017 03:42:12 GMT

It's more like you will get 12 dollars off on your next renewal date for autopay enable if someone signup for autopay when they joined pm.

Re: Autopay credit

will13am — Sat, 01 Jul 2017 03:58:34 GMT

@raza416 wrote:
I wasn't charged taxes and I have the $6 credit as well I just thought it was how they did things

Good luck comes in 3s. Wanna share a lotto ticket for the next draw?

Re: Autopay credit

SD08 — Sat, 01 Jul 2017 06:16:15 GMT

@will13am wrote:
There should not be any auto pay credit on the first payment. The auto pay credit is applied on the second payment which is the first renewal. I have heard of people getting a $6 credit sitting in their account upon activation. Well if that happened in one of your accounts, count yourself lucky. It is probably a system glitch, don't expect universal generosity.

Actually, I believe the $6 credit in available funds is the way it's supposed to happen, and when it doesn't, that would be the exception, likely due to some activation/port error as in the OP's case. Everything went fine with my activation with autopay enabled - I was charged taxes correctly and I received the $6 available funds that sat in my account for 3 months. I had a total of $12 discounted from from my first renewal due to autopay ($6 from "available funds" + $6 from "autopay reward"), and I've seen it reported with enough other customers' accounts that I'm convinced it's meant to be that way. So the discounts due to autopay for the first three payments on a 90-day plan should be $0, $12, $6.