topic Re: Department of Dumb Questions??? in Get Support

Department of Dumb Questions???

BCrtr — Wed, 05 Jan 2022 07:19:31 GMT

A couple of weeks ago I had a problem on the port from Freedom, but everything was resolved quickly.

Fast forward to today, I just received a text from Public saying... "Public Mobile here. For unresolved complaints about your wireless service, you can contact the CCTS at www.ccts-cprst.ca or 1-888-221-1687"

Does Public send out a text like this to all customers that have had an issue, whether or not it was fixed/resolved?

Re: Department of Dumb Questions???

Samianauman — Fri, 30 Jun 2017 22:06:13 GMT

No
It's was send out today because there's was a issue with data usage was slow for some users. I received the same text too.

Re: Department of Dumb Questions???

ShawnC13 — Fri, 30 Jun 2017 22:17:28 GMT

@BCrtr, I think this comes up every couple of months and if I recall PM must do this by law. As other providers have all this information on their bills that you receive that is why you probably never had a text from them. Without a bill PM sends out I think quarterly text with the same message. Now this is all what I thought I may have read here. But that is what my thoughts were when I received the text.

Re: Department of Dumb Questions???

imm1304 — Fri, 30 Jun 2017 22:25:33 GMT

@Samianauman, I had someone tell me that they were experiencing slow data speeds in Oakville this afternoon. Was it really a widespread issue? I didn't notice anything on my phone in Toronto.

Also, the CCTS text message isn't related to any specific issues.. as @ShawnC13 said, we get the text every few months as they are required to let us know about the dispute resolution option available to us.

Re: Department of Dumb Questions???

Samianauman — Fri, 30 Jun 2017 22:27:52 GMT

@imm1304
Yes even I had issues for like an hour or so close to burlington area. Browser was all leggy even Google website was taking like 10 to 15 seconds just to open it up. All fixed now:)

Re: Department of Dumb Questions???

will13am — Sat, 01 Jul 2017 02:08:54 GMT

@Samianauman wrote:
@imm1304
Yes even I had issues for like an hour or so close to burlington area. Browser was all leggy even Google website was taking like 10 to 15 seconds just to open it up. All fixed now:)

Are you sure you were not running the Freedom SIM on your phone because you are checking whether the porting is completed?

Re: Department of Dumb Questions???

mimmo — Sat, 01 Jul 2017 02:14:15 GMT

Another stupid question, more of a curorisoty, if you dont have a text plan will you get these notifications?

Re: Department of Dumb Questions???

imm1304 — Sat, 01 Jul 2017 02:19:31 GMT

@mimmo, Yes. You would get all the sms notifications from PM even if your plan did not include sms. However, you would NOT receive texts from anyone else.