topic Re: Just changed my plan to $25 for 30 days and now I can't make local phone calls in Get Support

Just changed my plan to $25 for 30 days and now I can't make local phone calls

gabvil93 — Wed, 05 Jan 2022 07:19:23 GMT

Hello~

I just changed my plan, from $35 for 30 days to $25 for 30 days, and with this new plan I'm supposed to have unlimited international text, and unlimited talk (in the province).

If I try to call any local number, I get the message : "Sorry, we could not complete this call. You do not have a long-distance add-on, and this call is not covered by your plan."

I've have tried several *definitely* local numbers and get the same message. What should I do ?

Thanks in advance !

Re: Just changed my plan to $25 for 30 days and now I can't make local phone calls

Dunkman — Sat, 27 Oct 2018 17:02:29 GMT

@gabvil93

Try re-booting your phone to see if that works.

In you self service account, is your status active or suspended?

Does your texting work?

Re: Just changed my plan to $25 for 30 days and now I can't make local phone calls

gabvil93 — Sat, 27 Oct 2018 17:09:47 GMT

I just re-strated my phone, tried calling again and got the same message.

My self-service account status is "active"

(local) text messaging doesn't work either.

😕

Re: Just changed my plan to $25 for 30 days and now I can't make local phone calls

Dunkman — Sat, 27 Oct 2018 17:17:32 GMT

@gabvil93

Might want to try two tricks that might re-activate/reset your plan:

1. Report your phone lost/stolen. Logout. Wait few minutes. Login. Report your phone found.

2. Manually add $1 into your balance.

These actions sometimes with reset your SIM/re-activate account.

Otherwise, might need to private message moderator.

Re: Just changed my plan to $25 for 30 days and now I can't make local phone calls

gabvil93 — Sat, 27 Oct 2018 17:48:13 GMT

It worked !

You're a legend, thank you.

Re: Just changed my plan to $25 for 30 days and now I can't make local phone calls

Wonder_why — Sat, 27 Oct 2018 19:21:23 GMT

@gabvil93 wrote:
It worked !

You're a legend, thank you.

Don't forget to give BRAVOS who help you