topic Re: LTE not working in Get Support

LTE not working

rinranron — Wed, 05 Jan 2022 07:19:24 GMT

I am trying to use my data through the LTE and it is not working...please advise. It is working for my apps but not for my internet....

Re: LTE not working

Samianauman — Fri, 30 Jun 2017 17:39:21 GMT

Which phone you using make and model and orignal carrier ?

Re: LTE not working

xCameron94x — Fri, 30 Jun 2017 17:39:57 GMT

Is it possible that somewhere in your phones settings, you have restricted the data usage? Example being you have data enablled for twitter, but not for chrome.

Re: LTE not working

cameraguy — Fri, 30 Jun 2017 17:40:25 GMT

I'm having the same problem, apps work but not browser. I'm using my iphone.

Re: LTE not working

rinranron — Fri, 30 Jun 2017 17:41:26 GMT

I am using a Samsung S6 that I bought after I got a Public Mobile account but I ported my number over from a Telus account.

Re: LTE not working

rinranron — Fri, 30 Jun 2017 17:42:14 GMT

It was working this morning and I haven't touched any settings....it just kinda occured.

Re: LTE not working

ninizinzu — Fri, 30 Jun 2017 17:43:11 GMT

Might have to set up the APN.

Here is more information on it:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: LTE not working

Samianauman — Fri, 30 Jun 2017 17:43:33 GMT

Telus was working fine on lte
Try rebooting and reinsert sim

Re: LTE not working

cameraguy — Fri, 30 Jun 2017 17:45:24 GMT

Anyone else having problems, Safari not working on iphone?

Re: LTE not working

rinranron — Fri, 30 Jun 2017 17:47:36 GMT

I tried doing a google search and it has come through but very, very slowly...like it keeps crashing or something

Re: LTE not working

Samianauman — Fri, 30 Jun 2017 17:48:51 GMT

But on top corner its say LTE

It's bit slow today I noticed too. Having data issues myself

Re: LTE not working

rinranron — Fri, 30 Jun 2017 17:51:33 GMT

ya mine also has the LTE sign in the corner and the arrows flashing so I know it's up, it's just not working/very slow

Re: LTE not working

stqcb — Fri, 30 Jun 2017 17:55:54 GMT

I'm having a similar problem.

Browser pretty much doesn't load. Facebook partially loads, and Youtube is very slow.

But when I check the speed on Speedtest I get 19ms ping and about 50mb/s download. Doesn't make sense at all.

Re: LTE not working

Samianauman — Fri, 30 Jun 2017 17:57:08 GMT

Same here browser all leggy

Re: LTE not working

cameraguy — Fri, 30 Jun 2017 17:57:38 GMT

Did Rogers and Bell hijack the LTE lol. It's still not working.

Re: LTE not working

ronster — Fri, 30 Jun 2017 18:00:25 GMT

I am having the slow LTE issue as well especially browsing. Google is not responsive.

Re: LTE not working

rinranron — Fri, 30 Jun 2017 18:01:11 GMT

I just checked a couple other apps to test out and my youtube is caught between not loading and saying it's offline...so it's not just my browser that's not working...hmmm...

Re: LTE not working

zmh1175 — Fri, 30 Jun 2017 18:03:05 GMT

Try difference phones.

Re: LTE not working

ronster — Fri, 30 Jun 2017 18:03:46 GMT

I just received a text from PM saying for unresolved complaints about your wireless service, you can contact CCTS. How did PM know I wanted to complain? lol

Re: LTE not working

rinranron — Fri, 30 Jun 2017 18:05:19 GMT

literally just got the same message LOL