topic Re: Changing my plan in Get Support

Changing my plan

Sharellegeddes — Wed, 05 Jan 2022 07:19:20 GMT

My phone has been activated already but i have no features added onto my actt..the money is still there for the plan I have chosen just no features

Re: Changing my plan

neatooo — Fri, 30 Jun 2017 16:16:49 GMT

Try topping upto 120 and then pick the plan. It worked for some people and they got service. The mods will later add the difference to your account.

Re: Changing my plan

SD08 — Fri, 30 Jun 2017 16:17:39 GMT

@Sharellegeddes wrote:
My phone has been activated already but i have no features added onto my actt..the money is still there for the plan I have chosen just no features

Probably a glitch. Does your phone actually have any service? If not, since the funds are still there, you can try to select the plan you want in the self-serve and purchase it.

Re: Changing my plan

Sharellegeddes — Fri, 30 Jun 2017 17:14:19 GMT

Ok I'll try that now

Re: Changing my plan

Sharellegeddes — Fri, 30 Jun 2017 17:21:17 GMT

So I tried to change my plan but it does not give me the option to do so

Re: Changing my plan

neatooo — Sat, 01 Jul 2017 16:29:32 GMT

Please ensure you have $120 on your account. If you do and you still cant select the correct plan then unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215