topic Re: Change plan in Get Support

Change plan

huyun — Wed, 05 Jan 2022 07:19:05 GMT

I am 2.5 weeks new new public mobility. I just realized that I chose the wrong plan and would like to upgrade to a new plan(more expensive one). Is there a way to change the plan now and don't lose the original 90 days payment?

Re: Change plan

passiveegg — Fri, 30 Jun 2017 11:37:58 GMT

Best way is through contacting a moderator and I for one would advise you to personally message the public mobile twitter page as they will reply instantly.

Re: Change plan

neatooo — Fri, 30 Jun 2017 11:42:38 GMT

It is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Change plan

huyun — Fri, 30 Jun 2017 11:56:35 GMT

Thank you and let me try twitter..

Re: Change plan

mimmo — Fri, 30 Jun 2017 12:24:57 GMT

Hi dont expect a reply for 48 -72 hours.

typically you would need to either chnage plans immediatly or futuredate a plan change. the mods might change teh plan for you because your plan is relativly new, not sure what their time limit is for doing plan changes,

Re: Change plan

huyun — Sat, 01 Jul 2017 10:46:54 GMT

Still haven't heard anything yet from mod, even used the twitter ...