topic Password Reset in Get Support

Password Reset

bigb — Wed, 05 Jan 2022 07:18:59 GMT

Hello,

I forgot my password to my public mobile account. However, when i try to reset my password and clck the email public mobile sent me after. I always get a screen saying:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

This has happened about 5 times and i cannot remember or even rest my passowrd.

Re: Password Reset

SD08 — Fri, 30 Jun 2017 08:58:25 GMT

Your account may need a password reset with the help of a moderator. You should send a private message to any moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452
Include your phone number and e-mail address.

Since password resets are time-sensitive, and private messaging is the moderators' preferred communication channel, I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.

Wait time for response from a moderator is longer than normal (up to 2 days currently) due to the promotion currently running.

Re: Password Reset

neatooo — Fri, 30 Jun 2017 10:20:16 GMT

try internet explorer after you have cleared its cache.