topic Re: not getting my data on my new plain should be geting 500 megs in Get Support

not getting my data on my new plain should be geting 500 megs

acb59s96A — Wed, 05 Jan 2022 07:18:56 GMT

Re: not getting my data on my new plain should be geting 500 megs

tbark — Fri, 26 Oct 2018 21:55:34 GMT

Are you able to use the phone for calling and texting? Have you tried shutting the phone down and re-connecting? Does the SIM card work in another phone if you have one? Have you tried removing the SIM and putting it back in again> How long ago did you activate the account as sometimes it takes a couple hours for everything to activate, especially if you were porting a number from another carrier? Does your account show active.

If you have tried all these things also make sure your data is turned on in your phone network settings.

If none of this helps then:

Please contact the Community Moderator Team to get help with your account or activation issues. They can be contacted through private messages

Click here to send them a private message.

Include the following in the private message (never put this information on the community page).

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you don't know your pin, provide any 3 of the following:

Complete mailing address,

Email address,

Alternate phone number,

Date of birth,

Last top up date & amount

Response times:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [EST].

Messages are replied to during business hours and in the order they are received

Response time vary based on requests and can be as soon as 1-3 hours, but can be up to 72 hours.

Please do not send multiple messages as this will not speed up the response time.

*I am not a MOD please do not include any personal info in a private message to me or anyone other than the Moderators*

Re: not getting my data on my new plain should be geting 500 megs

Jarvar — Fri, 26 Oct 2018 23:20:33 GMT

Welcome to Public Mobile @acb59s96A

If your calling in and out works.

Is your cellular data turned on? Are you Connected to the Public Mobile Network? Is Cellular LTE enabled and Data Roaming on?

Settings->Cellular->Cellular Data Options or Cellular Network

It could be also be your APN network settings that need to be configured properly.

Check Cellular Data Network.

https://apn-canada.gishan.net/en/apn/public-mobile/ios

What does General->About Show? Under Network and Carrier?

The more details, the better we can help you.

Re: not getting my data on my new plain should be geting 500 megs

acb59s96A — Sat, 27 Oct 2018 23:48:40 GMT

Can't access my amp settings access is password protected

Re: not getting my data on my new plain should be geting 500 megs

acb59s96A — Sat, 27 Oct 2018 23:49:43 GMT

My amp setting page is password protvtef

Re: not getting my data on my new plain should be geting 500 megs

acb59s96A — Sat, 27 Oct 2018 23:51:45 GMT

Can't access my apn settings password protected

Re: not getting my data on my new plain should be geting 500 megs

acb59s96A — Sat, 27 Oct 2018 23:57:40 GMT

Can't access my son settings password needed

Re: not getting my data on my new plain should be geting 500 megs

srlawren — Sun, 28 Oct 2018 22:39:04 GMT

@acb59s96A wrote:
Can't access my amp settings access is password protected

@acb59s96A why did you select this reply as the solution to your thread? It doesn't really solve anything.