topic Re: Activated Sim and account, next steps? in Get Support

Activated Sim and account, next steps?

BadApple — Wed, 05 Jan 2022 07:18:44 GMT

Sorry, just trying to make sure I make zero mistakes. Are my next steps to insert the PM sim, and then change the apn settings? I haven't ported over my old number yet. Will changing the apn settings affect the bell sim?

Re: Activated Sim and account, next steps?

BadApple — Fri, 26 Oct 2018 18:10:09 GMT

Also, I haven't unlocked the phone yet. Bell has given me two numbers that I assume I need.

Re: Activated Sim and account, next steps?

stonechucker — Fri, 26 Oct 2018 18:13:31 GMT

So, at this time you have a temporary number?

If yes, you can put the SIM in now, and start verifying that all your services are working correctly. Can you make a phone call, can you send a text to someone and the reverse.

APN could be set-up now, but if you need to re-insert your bell SIM, it may change your settings... this is a toss up on whether you do the APN possibly twice, or just once.

If you haven't got a temporary number, you should insert the PM sim so you can get the activation on the phone underway.

Re: Activated Sim and account, next steps?

stonechucker — Fri, 26 Oct 2018 18:14:17 GMT

There you go. You'll need to insert the PM Sim when requested by the unlock process. Start with that.

Re: Activated Sim and account, next steps?

BadApple — Fri, 26 Oct 2018 18:16:57 GMT

The temporary number is the one I chose at sign up? If so, yes.

So, put in the sim, then APN settings?

Re: Activated Sim and account, next steps?

stonechucker — Fri, 26 Oct 2018 18:20:07 GMT

You need to start the unlock process first. Power down the phone, take out the Bell SIM, power on the phone, start the unlock process as instructed, and when asked, insert the PM Sim.

Re: Activated Sim and account, next steps?

BadApple — Fri, 26 Oct 2018 18:23:16 GMT

Ok, just to be clear, power up the phone initially with no sim. Sorry, just don't want to run into the trouble that others seem to.

Re: Activated Sim and account, next steps?

stonechucker — Fri, 26 Oct 2018 18:48:18 GMT

Yes, that's what I did with my locked Rogers phone.

Re: Activated Sim and account, next steps?

TMS — Fri, 26 Oct 2018 18:57:52 GMT

@BadApple wrote:
Ok, just to be clear, power up the phone initially with no sim. Sorry, just don't want to run into the trouble that others seem to.

yes, then the phone will ask u for the sim 🙂

Re: Activated Sim and account, next steps?

BadApple — Fri, 26 Oct 2018 19:04:17 GMT

Sweet, everthing is good so far. Can use data, can make and receive calls and texts. I didn't have to make any APN changes...is that normal? They are all correct.

Should I now port over my number from Bell?

Thanks so much for all of the help so far!

Re: Activated Sim and account, next steps?

TMS — Fri, 26 Oct 2018 19:12:07 GMT

@BadApple wrote:
Sweet, everthing is good so far. Can use data, can make and receive calls and texts. I didn't have to make any APN changes...is that normal? They are all correct.
Should I now port over my number from Bell?
Thanks so much for all of the help so far!

apn is normal if all is working with PM and phone - port to PM 🙂

Re: Activated Sim and account, next steps?

Luddite — Fri, 26 Oct 2018 19:17:04 GMT

@BadApple Do not cancel your Bell service; that happens automatically once your transfer finishes. In fact, use your Bell SIM now until it stops working.

Re: Activated Sim and account, next steps?

BadApple — Fri, 26 Oct 2018 19:22:32 GMT

That's what I understand, but I should log in to self serve and transfer my bell number now?

Re: Activated Sim and account, next steps?

TMS — Fri, 26 Oct 2018 19:24:44 GMT

YES. SORRY. DONT cancel Bell as u could lose ur number. Wait until port iscomplete and number is all well on PM 😉

Re: Activated Sim and account, next steps?

Luddite — Fri, 26 Oct 2018 19:24:23 GMT

@BadApple wrote:
That's what I understand, but I should log in to self serve and transfer my bell number now?

Yes. You only need your Bell account number to effect a transfer. Just in case BE PREPARED

Re: Activated Sim and account, next steps?

BadApple — Fri, 26 Oct 2018 19:40:33 GMT

Ok, I attempted to port, hit submit and I saw the spinning circle icon. It went away and the page stayed. Did it not take, should I hit submit again?