topic Re: Plan Not Working in Get Support

Plan Not Working

ninizinzu — Wed, 05 Jan 2022 07:18:36 GMT

Hello, I just activated my SIM card recently. I plugged in my SIM card after activation and tried to call someone. A message played back saying "talk is not included in your current plan". I have paid $120 for first 90 days. My current plan on the website states that I am enrolled as: Pick & Pay $10 per 30 Days (NOT SURE WHY). I am a new user who switched from Freedom Mobile. I am looking forward to the exclusive plan that is offered to Freedom customers only. When will this take place?

Re: Plan Not Working

Samianauman — Thu, 29 Jun 2017 16:52:30 GMT

It's a common bug while activation lots of peoples having.
Send a msg to mod they will look after you soon hopefully. Be patience since mod have lots of work load on them but they will resolve your issue.
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Plan Not Working

mimmo — Thu, 29 Jun 2017 16:57:22 GMT

Top up you available funds to 120 then change plan to the one you wanted. Usually tge top up is about 10$. Mods will rfund u the 10 once things settle down.

Re: Plan Not Working

ninizinzu — Thu, 29 Jun 2017 16:59:55 GMT

With ongoing promo, do I select 6GB data or 12GB? The price does not seem to make sense when I select 12GB.

Re: Plan Not Working

Samianauman — Thu, 29 Jun 2017 17:01:50 GMT

Select 6gb plan. And once things get settle you will get 6gn bonus within 72 hours.

Re: Plan Not Working

mimmo — Thu, 29 Jun 2017 17:06:33 GMT

The 6gb reach the120$ cost.then message the mods telling what happened. There are a couple posts with users who were in your same situartion.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Solution-for-wrong-plan-added/m-p/163293#M17725

Re: Plan Not Working

Jesse — Thu, 29 Jun 2017 17:07:03 GMT

@ninizinzu select 6GB

See points 2 and 3 of this post: https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Competitive-Response-Limited-Time-Offer-for-Freedom/m-p/158343

Once activated, your data plan will be upgraded from 6GB per 90 days to 12GB per 90 days within 72 hours.