topic Re: Freedom is Hurting in Get Support

Freedom is Hurting

kav2001c — Wed, 05 Jan 2022 07:18:30 GMT

Freedom has released a series of promos further undercutting thier ARPU in a desperate bid to stop the port outs

Even with bonus data & lower price points people still swamping Public's activation servers again (too bad system has such a bad first impression on many)

Re: Freedom is Hurting

neatooo — Thu, 29 Jun 2017 14:43:08 GMT

Yup! They should have been more proactive, pretty much shunned existing users on grandfathered plans.

Re: Freedom is Hurting

DmcDohko — Thu, 29 Jun 2017 14:49:23 GMT

Before I switched to PM almost a year ago I was considering Wind Mobile (which is now Freedom)... but to be honest even their current coverage and service just doesn't cut it. Just the fact that they are offering discounted plans that expire after a year (and revert back to original price) is telling you that they are just wanting to lure you in and then make the most out of you in the future. They don't seem to care much about the customer but only about their personal gain. Not to mention that they also don't support all phone types.

Freedom still needs to work a lot harder and be less lucrative if they want to fulfill their claim of being competitive and making their customers feel "free".

Re: Freedom is Hurting

Samianauman — Thu, 29 Jun 2017 15:01:01 GMT

They are trying to keep there clients with them. I moved from freedom too its bad but. I would say for the price i was paying untill I move to pm. Wind really saved me lots of money over in 6 or 7 years.agreed reception is bad drop calls dead zone. But still saved lots of money. And since I am with pm same deal 1000 time better reception no dead or drop calls awesome mod team and great users on community forum and all Oracle. With all my refferal community work autopay i am still paying less then what was i paying to freedom.

Re: Freedom is Hurting

ckl — Thu, 29 Jun 2017 17:43:52 GMT

Well, the problem with Freedom is that when Shaw took over, they thought they could just raise rates without having the same coverage or speeds of the big 3 and sub-brands.

Big mistake and now they are paying for it.

Shaw is in a bad position. Although they are a Canadian company, I would have no sympathy if they went out of business. They simply do not wish to compete. When I was with them for a decade with internet and cable, they flat out told me that they do not compete on price when I saw that the Telus Optik system was not only superior, but cheaper as well. This was back in the days when Shaw used those huge Motorola boxes that cost $400 each and they were standalone boxes (not connected like Optik). Anyway, I digress.

The important thing is that if Freedom goes under, the spectrum does not get purchased by the Big 3 esp. the spectrum hoarder aka. Rogers.

Re: Freedom is Hurting

QTPie — Thu, 29 Jun 2017 20:22:23 GMT

Seriously, switching from Freedom to PM was a no brainer for me.

I have a lot of friends who was on Wind/Freedom and as they would all tell you when you ask them about the service, they'll tell you "uhhh well.....it's cheap and I save a lot of money". But none of them can truly tell you that they are happy with Freedom, just that it's cheap.

Being a university student my dad always hassles me about my phone bill because I was getting gutted by fido with a 90 dollar plan that gave me 3.5gb. After examining their coverage map, I decided to make the switch over to freedom knowing that I will be in the centre of the coverage zone 90% of the time. I activated my phone in my local mall and BAM service was full bars and get decent 3G speed data. Right then I was thinking "maaaan people whine too much, how do they complain about this quality of signal and speed". Then I got back to school to study but as soon as I step into the building, 2 bars -.-. I work as a delivery driver and depend on my data to get directions to know how to navigate to 10-15 destinations a day and cause of all the dead zones I got stuck driving around like a idiot until god blesses me again with 2 bars of signal so I could get directions again.

PM was a life saver to me, and all you sacrifice is slight technical hiccups and no call centre. Big 3 are robbers but Freedom might as well join them for the quality of cell service they provide. Even if I have 1gb of data from pm it's better than having 4gb that I can't use.

Re: Freedom is Hurting

srlawren — Thu, 29 Jun 2017 20:24:08 GMT

@kav2001c all I saw on a quick look at mobiilesyrup was FM's Canada 150 promo (that didn't sound that impressive to me for $55 personally, but maybe for some folks). Do you have info on the other promo plans you mentioned?

Re: Freedom is Hurting

computergeek541 — Thu, 29 Jun 2017 22:28:32 GMT

Freedom Mobile had a national-wide network outage a couple of nights ago. I'm sure that didn't help them one bit. Public Mobile and all the other carriers must have been laughing their heads off.

Re: Freedom is Hurting

kav2001c — Sat, 01 Jul 2017 00:52:55 GMT

@srlawren the other promos are a $5 discount for a year or adding 2GB of extra data

Most of the promos are garbage (yeah the $55 Canada150 is almost laughable, especially when compared to the normal $59 (on sale for $54) North America plan the Canada day promo makes no sense whatsoever)

Re: Freedom is Hurting

Radeonic — Sat, 01 Jul 2017 05:00:56 GMT

I just switched from wind to pm with the current promo too. But as much as we like to trash on wind/freedom, the fact that public mobile still exists under Telus is because they (and ex-mobilcity) was still around.

We would have never gotten these plans if wind bankrupted and Shaw didn't rescue it. Telus would have just killed pm quickly.

For that I am grateful wind/freedom still exists outside of the big 3 today and I would have no problem consider using them again when they have better spectrum and service in the future. I think this is an important point we have to remind ourselves everyday

Re: Freedom is Hurting

Samianauman — Sat, 01 Jul 2017 05:03:17 GMT

Agreed.
Also freedom prices are can't be compared if they just fix up their reception and add more towers they will easily get lots of carrier business.

Re: Freedom is Hurting

will13am — Sat, 01 Jul 2017 11:44:18 GMT

I am sure this past couple of weeks freedom saw increased activations and increased churn. Maybe they will make a lot of money on selling SIM cards, lol.

I left when the service was still called wind. I was paying only $25 for 5 gigs. Even that low cost wasn't enough to keep me as a customer. I don't know what Shaw was thinking that immediately upon taking over that they can raise prices without improving the product first. To me, the biggest greedy mistake was keeping all old plans on 3G. When I saw that, I was absolutely convinced that I had the right move last year. Now I am seeing plans for $60 per month. OMG, that's getting into top tier pricing territory. I don't care if it comes with 10 gigs and roaming in Canada and the US. Fact is, there's far too much suffering when in the home zone. I see people showing massive bouts of frustration in this forum when their activation fails. That's me every time I tried to use data on the wind network.

This past week, a buddy switched from Fido to the freedom promo. Naturally, he needed to get a freedom account first. When we were at the freedom store he comments hey this $40 is actually pretty good. Why should I consider anything else? Long story short, he tried the service from his house that evening, no signal, emergency calls only! He answered his own question. The freedom account is now closed. He's totally happy to be a Public Mobile customer. He has 6 times more data than with Fido for the same cost.

Re: Freedom is Hurting

jgurholt — Sat, 01 Jul 2017 12:48:21 GMT

I had a friend who lived in Windsor, Ont and had a Freedom plan. His house was fairly close to Detroit (he could see it out the window). Every time he'd walk to the part of the house closer to Detroit, it would drop his call and say he was roaming.

Re: Freedom is Hurting

PriMo — Sat, 01 Jul 2017 14:31:47 GMT

True freedom is Public Mobile: pay when you use, no more contracts, no more third world customer service. An active community, a very stable network, low cost. I bought an Iphone 6 Plus , took a 25$ plan, and live off my home , friends and public wifi. It works AMAZING and no more $80.00/monthly bills. My phone is mine.

For me the future of mobility is this : Buy your own equipement full price (don't sell your soul) and shop around for a low cost plan. I did the same thing with my home phone line. I pay $4.99/month and never looked back.

Same with TV no more cable bills. HDTV antenna, some online content. I feel more free then ever 🙂

Re: Freedom is Hurting

Wonder_why — Sat, 01 Jul 2017 15:45:42 GMT

How many frustrating FM customers switch to PM this time, just imagining

Re: Freedom is Hurting

PriMo — Fri, 14 Jul 2017 13:47:13 GMT

The hurting at freedome stopped this morning believe me !

#FreePublic #3Gis2012 #Less4Less4Sure

Re: Freedom is Hurting

Radeonic — Fri, 14 Jul 2017 15:45:15 GMT

Time to switch back to Freedom?

Re: Freedom is Hurting

srlawren — Fri, 14 Jul 2017 15:47:39 GMT

@Radeonic I wouldn't if you got on one of the previous plans, prior to yesterday's changes. In paritcular if you got on a promo plan such as last fall's promo plan, or the recent one aimed at Freedom customers. Everyone on an existing plan before yesterday are grandfathered and not directly impacted by this.

Re: Freedom is Hurting

jpar — Fri, 14 Jul 2017 17:57:36 GMT

@srlawren wrote:
Everyone on an existing plan before yesterday are grandfathered and not directly impacted by this.

Hopefully indefinitely....

Re: Freedom is Hurting

Radeonic — Fri, 14 Jul 2017 18:45:06 GMT

Well I can tell you one thing for sure that all our 3G speeds are now restricted to 3mbps or less. I distinctly remember right after I got my promo plan my 3G speeds was about 25 - 30 mbps but when I try again yesterday, I cannot get any higher than 3.1mbps no matter where I tried.

I'm sure you'll tell me I have 4G in my plan so I shouldn't care. But the fact remains that PM (or Telus) can arbitrarily change my plan speeds without consulitng with me before does not give me any confidence.