topic Re: Freedom to Public Mobile Port failed? its been over 36 hour in Get Support

Freedom to Public Mobile Port failed? its been over 36 hour

steambun — Wed, 05 Jan 2022 07:18:26 GMT

This is very frustrating.... i ported my number over on tuesday a message said i have ported successfully and i still have no service whatssoever...... no txt, call or data.... Its been over 36 hours... I sent an email and i still havent heard back...

Re: Freedom to Public Mobile Port failed? its been over 36 hour

neatooo — Thu, 29 Jun 2017 14:19:11 GMT

Unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Freedom to Public Mobile Port failed? its been over 36 hour

neatooo — Thu, 29 Jun 2017 14:19:55 GMT

Also, what does your self serve account say when you login?

Re: Freedom to Public Mobile Port failed? its been over 36 hour

steambun — Thu, 29 Jun 2017 14:20:15 GMT

i already contacted a mod on tuesday and wednesday and i still have no reply 😞

Re: Freedom to Public Mobile Port failed? its been over 36 hour

mimmo — Thu, 29 Jun 2017 14:20:51 GMT

Does your old sim work if yes you hava a failed port.

if not

what does your current balance show if 110 you were likley given a wrong plan. add $10 to make it 120 then select a new plan

in either case you need to private message the moderators not emial them

To send a private message to the Moderator_Team click here

In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want

5) sim card number and old account deyails nmber and name

Re: Freedom to Public Mobile Port failed? its been over 36 hour

steambun — Thu, 29 Jun 2017 14:21:43 GMT

it says $10 per 30 days.... but i paid 120 for 3 months... and the next payment day says in july.... it doesnt make any sense...

Re: Freedom to Public Mobile Port failed? its been over 36 hour

mimmo — Thu, 29 Jun 2017 14:25:35 GMT

there was a glytch. what are your available funds? severla people have had success adding $10 to make funds = 120 then doing an immediate plan change.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Got-a-plan-that-was-NOT-the-one-I-activated-freedom-mobile/td-p/162557

Re: Freedom to Public Mobile Port failed? its been over 36 hour

neatooo — Thu, 29 Jun 2017 14:24:35 GMT

Try topping upto 120 and then pick a plan. It worked for some people and they got service. The mods will later add $10 to your account.

Re: Freedom to Public Mobile Port failed? its been over 36 hour

steambun — Thu, 29 Jun 2017 14:25:22 GMT

my current funds is 112

Re: Freedom to Public Mobile Port failed? its been over 36 hour

mimmo — Thu, 29 Jun 2017 14:27:06 GMT

so add $8 and do pln change in a previous post there is a link you can readup on.

Let us know if it works

Re: Freedom to Public Mobile Port failed? its been over 36 hour

steambun — Thu, 29 Jun 2017 14:30:02 GMT

My brother had the same issue from porting over from freedom for the promo but he didnt have to pay another 10 bucks...

Re: Freedom to Public Mobile Port failed? its been over 36 hour

mimmo — Thu, 29 Jun 2017 14:36:30 GMT

Its a solution to get you going. insted of waiting for mods to fix the issue you re fixing it yourself. as @riiiichie mentioned in his post that i linked to PM credited him back the 10$.

agian its a 10$ solution vs 24-48 hour wait without phone service. the choice is up to you.

Re: Freedom to Public Mobile Port failed? its been over 36 hour

skyluv — Thu, 29 Jun 2017 14:54:33 GMT

Hi there. I've been waiting since last week Tuesday.

Re: Freedom to Public Mobile Port failed? its been over 36 hour

mimmo — Thu, 29 Jun 2017 15:00:59 GMT

@skyluv what is your issue? best to make your own thread. if you have the same issue 110ish in avaiable funds then do as suggested.