topic Re: Freedom to PM problems in Get Support

Freedom to PM problems

eyclau88 — Wed, 05 Jan 2022 07:18:23 GMT

ported from freedom to PM yesterday morning. still showing emergency call only.
private nessage sent to MOD. No response.
Any idea how long i need to wait?

Re: Freedom to PM problems

ShawnC13 — Thu, 29 Jun 2017 14:10:10 GMT

@eyclau88, sorry to hear you are having some issues. The last I had heard it was at around a 24 hour response time. This was a couple of days ago and not sure where is stands now.

Re: Freedom to PM problems

Samianauman — Thu, 29 Jun 2017 14:10:32 GMT

Try rebooting your device or try sim in other phone since you already send a msg to mod they will look after you soon hopefully. It's just thry have lots of work load and they have to go in sequence.

Re: Freedom to PM problems

mimmo — Thu, 29 Jun 2017 14:22:20 GMT

does your old sim work if yes then use that till issue is resolved.

Re: Freedom to PM problems

eyclau88 — Thu, 29 Jun 2017 14:25:19 GMT

no, both of old and new sim cards not working, show emergency call only.I totally lost service.

Re: Freedom to PM problems

mimmo — Thu, 29 Jun 2017 14:28:35 GMT

Are you able to loginto your account? under plans what plan does it say you have? in available funds how much do you have?

Re: Freedom to PM problems

eyclau88 — Fri, 30 Jun 2017 00:30:39 GMT

i emailed to public mobile support on June 28 and they replied by email today (June 29).

saying according to the system, the account and 90 days plan have been already activated since June 28. Suggest me to power cycle my device and the phone service would be supposed to work.

I restart my phone almost every 2 hours. still showing "emergency call only".

What is the different between MOD and the Public Mobile Support Team?