topic Re: Plan mess up in Get Support

Plan mess up

29shady — Wed, 05 Jan 2022 07:18:08 GMT

Hi I’m new ,my friend referred me to get a SIM card and bring it home so he can set up the account for public mobile cuz I’m currently with Rogers and at the store the guy messed up the plan to 25$ a month

and the phone number I had with Rogers that I want to keep was one number off and now it’s messed up I didn’t want the 25$ plan I wanted the 10 month plan o need help to change this

Re: Plan mess up

krazykiwi — Thu, 25 Oct 2018 21:23:37 GMT

@29shady wrote:
Hi I’m new ,my friend referred me to get a SIM card and bring it home so he can set up the account for public mobile cuz I’m currently with Rogers and at the store the guy messed up the plan to 25$ a month
and the phone number I had with Rogers that I want to keep was one number off and now it’s messed up I didn’t want the 25$ plan I wanted the 10 month plan o need help to change this

Hi, Sorry it is gone wrong for you.

When you said you wanted the 10 month plan, did you mean the $10 plan?

Check your rogers sim to see if it is still active. If they got the number wrong than it should be still active.

Re: Plan mess up

tod — Thu, 25 Oct 2018 21:35:30 GMT

@29shady wrote:
Hi I’m new ,my friend referred me to get a SIM card and bring it home so he can set up the account for public mobile cuz I’m currently with Rogers and at the store the guy messed up the plan to 25$ a month
and the phone number I had with Rogers that I want to keep was one number off and now it’s messed up I didn’t want the 25$ plan I wanted the 10 month plan o need help to change this

I assume you have registered for my account and your line is showing as active (with a temporary number?) and you appear on the $25 plan there. If that's the case, in my account change the plan starting next cycle and you would only be charged for the plan you choose going forward. If the store activated you on the $25 and you only prepaid for the $10 plan, then you can just use the extras with the $25 plan until the new plan you choose kicks in.

As for the port, you can try to initiate it yourself with the correct rogers phone and account numbers via my account. In case of issues you might need the moderators help.

Re: Plan mess up

Jarvar — Thu, 25 Oct 2018 21:36:12 GMT

Welcome to Public Mobile @29shady

If the phone number entered by the store rep is one number off you might be able to change the number yourself in the self serve account.

Overview-> Plan and Add-Ons-> Change Number.

However, you may require the moderator to correct it and resubmit the number transfer from Rogers in addition to changing your plan from the $25 to the $10 one. Since you just signed up, the Moderators may be willing to do this as a courtesy if you contact them as soon as possible. Otherwise you would have to wait until your plan renews and you add the new $10 plan instead of the $25 one.

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