topic Re: Setting up a Public Mobile Account - Error in Get Support

Setting up a Public Mobile Account - Error

Mark — Wed, 05 Jan 2022 07:18:01 GMT

Hello,

I am setting up a Public Mobile account for my kids phone, and I was able to go through the Sim card activation up until it was processing the payment, and it gave me an error that said something had gone wrong, and that I should log in again on the login screen, which linked back to the Getting started page. I tried to proceed through the activation process, but it fails, with a red box around the sim card, which I assume is meaning that it has already been activated.

I attempt to log in with the account I created, but it failed. I attempt to reset the password for that account, and it fails, saying that the email address is not

There was no confirmation email to that email address, even checking junk mail.

Any thoughts on how I can proceed?

Re: Setting up a Public Mobile Account - Error

sulagok — Thu, 25 Oct 2018 17:11:20 GMT

Hi @Mark,

I guess you will need to privately contact the moderators with your number if you've aleady chosen one with the 4 digit number you attempted to sign up with.

in case you don't have number chosen yet, then use the following (privately)

Date of Birth
Full address with Postal Code
Last top-up amount and the date
Email address
Last 4 digits of Credit Card on file

Re: Setting up a Public Mobile Account - Error

will13am — Thu, 25 Oct 2018 19:22:42 GMT

@Mark, please check your credit card to see if a payment went through. If it did not, there is good chance you can try the activation process again after a couple hours of wait time. Clear the browser cache and try again.

Re: Setting up a Public Mobile Account - Error

smp99 — Thu, 25 Oct 2018 19:55:37 GMT

@Mark

As @will13am said - I had this happend to me. Just wait, and try again in a bit. Use a different browser or use Incognito mode. It feels like PM puts a lock on the SIM # during the activation process, but if it doesn't process (payment) then it gets released again

Re: Setting up a Public Mobile Account - Error

will13am — Thu, 25 Oct 2018 19:58:16 GMT

@smp99 wrote:
@Mark
As @will13am said - I had this happend to me. Just wait, and try again in a bit. Use a different browser or use Incognito mode. It feels like PM puts a lock on the SIM # during the activation process, but if it doesn't process (payment) then it gets released again

It is actually mentioned in the knowledge base that in some instances, it is possible to retry. If funds have been taken, the first attempt would have gone too far to be rescued and any activation issues would need to be referred to the moderator team for resolution.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Re: Setting up a Public Mobile Account - Error

Mark — Fri, 26 Oct 2018 02:15:27 GMT

Payment was processed so I will work with Moderators, thanks all