topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

rrajnish — Tue, 04 Jan 2022 10:19:58 GMT

I have an existing PM # and I want to port my Vonage # to PM replacing my existing PM #.

Will I lose my existing rewards if I port Vonage # to PM?

Is it possible to replace existing PM # with Vonage #?

Thanks

Re: Transferring or Changing your Phone Number

Anonymous — Wed, 27 Oct 2021 17:38:25 GMT

@rrajnish : Porting in numbers does not affect rewards.

Have a look here to see if your number is transferable.

Re: Transferring or Changing your Phone Number

Meow — Wed, 27 Oct 2021 17:39:42 GMT

@rrajnish wrote:
Will I lose my existing rewards if I port Vonage # to PM?
Is it possible to replace existing PM # with Vonage #?

You should not lose any rewards when changing phone number. Porting is just phone number change.

Re: Transferring or Changing your Phone Number

rrajnish — Wed, 27 Oct 2021 17:43:53 GMT

Thanks, the link is for Koodoo mobile

Will changing PM# automatically port that # from Vonage?

Re: Transferring or Changing your Phone Number

Meow — Wed, 27 Oct 2021 17:44:09 GMT

@Anonymous wrote:
@rrajnish : Porting in numbers does not affect rewards.
Have a look here to see if your number is transferable.

Great link but it should be mentioned it works for Public Mobile too! New customers might be confused why are you sending them to Koodo not being aware it is the 'same' company.

Re: Transferring or Changing your Phone Number

Triguy — Wed, 27 Oct 2021 17:45:48 GMT

@rrajnish Your rewards are tied to your account so you won't lose them.

Re: Transferring or Changing your Phone Number

Anonymous — Wed, 27 Oct 2021 17:49:06 GMT

@rrajnish : Think of the link as being for the Telus family. If your number passed that test then log in to your self-serve and choose Change Your Number and follow the process of transferring your number from a different provider.

Landlines and voip providers seem to take longer to complete the transfer.