topic Re: Autopay successful / Rewards added / Phone service is dead in Get Support

Autopay successful / Rewards added / Phone service is dead

Tudor — Wed, 05 Jan 2022 07:17:47 GMT

My phone can not make any phone calls out or receive any data but the site says I owe no money and that my next payment is due in September (I'm on a 90 day plan)

I tried to make a payment but it says there is nothing owing... sigh.

Could someone please take a look at my account and help me?

I've been dead in the water for almost 18 hours now.

The autorenew screwed up 3 months ago as well and I was assured it was resolved.

Tudor

Re: Autopay successful / Rewards added / Phone service is dead

mimmo — Wed, 28 Jun 2017 04:53:37 GMT

You need to send the moderators a private message

To send a private message to the Moderator_Team click here

In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want

Re: Autopay successful / Rewards added / Phone service is dead

zhadj030 — Wed, 28 Jun 2017 04:55:25 GMT

Just to confirm you are not new or just ported from the new freedom promo. Right?

Unfortunatly you still have to private message a moderator, nothing much that we can do here.

And also du to the freedom promo , expect some delays for mod to get back to you maybe 24-48 hours.

I sugest using Fongo for now as a replacement to make and receive calls via WIFI until your situation gets fixed.

But it is kind of weird that you get affected ?

Does the selfserve say your account is active, suspeded or something else? also under plan, what options are showing ?

Re: Autopay successful / Rewards added / Phone service is dead

Tudor — Wed, 28 Jun 2017 14:43:40 GMT

Hey

Thanks for the reply.

What do I put into the TO field to actually make sure the message gets to the Moderator?

Tudor

Re: Autopay successful / Rewards added / Phone service is dead

Tudor — Wed, 28 Jun 2017 15:03:23 GMT

I figured it out.

Thanks

Re: Autopay successful / Rewards added / Phone service is dead

zhadj030 — Wed, 28 Jun 2017 17:37:38 GMT

Update us once the problem is solved. 🙂

Re: Autopay successful / Rewards added / Phone service is dead

Tudor — Thu, 29 Jun 2017 03:59:10 GMT

Still waiting for any acknowledgement of my messages to those that can help.

Phone has been dead for 42 hours at this point.

It is ridiculous that this is considered acceptable.

Tudor

Re: Autopay successful / Rewards added / Phone service is dead

Tudor — Thu, 29 Jun 2017 17:09:20 GMT

I have had the problem solved.

Apparently there was as system wide issue with renewals.

I ended up doing it through facebook chat.

Re: Autopay successful / Rewards added / Phone service is dead

Tudor — Thu, 29 Jun 2017 17:14:16 GMT

I should also add that I never received any communication from Public Mobile over the Private Message channels with the community site.