topic Re: Data usuage stats not matching between device and selfserve in Get Support

Data usuage stats not matching between device and selfserve

anny — Wed, 05 Jan 2022 07:17:45 GMT

So yeah. My iPhone says my usage is at only 808 KB but when I log into public mobile self serve it says I used 6.1 MB. I've been connected mostly to wifi today since inserting my sim card in and reseting usuage stats today.

The frist few hours in the begining they were matching pretty well (iphone and self serve stats) but all of a sudden I just checked I see it is a huge difference.

What do you guys think is happening. Is my iPhone not recording accurately?

Thanks in adanced.

Re: Data usuage stats not matching between device and selfserve

mimmo — Wed, 28 Jun 2017 04:46:16 GMT

give it a week. one day of stats is not a good data set. But I do think there might be some phantom data usage on day one.

Re: Data usuage stats not matching between device and selfserve

zhadj030 — Wed, 28 Jun 2017 04:58:01 GMT

As mentionned above give it some time, it should go back to normal. Also what are you using to track the data ? is it the IOS tool or a different app you used from app store. like My data Manager .

Re: Data usuage stats not matching between device and selfserve

anny — Wed, 28 Jun 2017 12:41:26 GMT

Oh I'm just using the built in data tracker in the settings app. Are there party supposed to be more accurate?

Re: Data usuage stats not matching between device and selfserve

WearySky — Wed, 28 Jun 2017 20:36:42 GMT

Built in data tracking in your phone is accurate enough. But for data amounts that tiny, I'm pretty sure PM's tracking is a bit wonky. Don't worry, it's highly unlikely that PM will be tracking your data at 6+ times the amount you're actually using. 🙂

Re: Data usuage stats not matching between device and selfserve

anny — Thu, 29 Jun 2017 00:45:47 GMT

Yeah it seems to have ironed itself out so far. It is now matching KB for KB between decice and service provider.

I'm going message a mod about getting back my 6 MB of phantom data now. Naw jk.

Re: Data usuage stats not matching between device and selfserve

mimmo — Thu, 29 Jun 2017 01:37:58 GMT

Glad it got/is getting sorted.

not sure about iphone, but andoid only does monthly data tracking which doesnt work well with 90 day plans. mydatamanager allows you to setup 90day plans so you have data usage forcasted for that time not monthly.

Re: Data usuage stats not matching between device and selfserve

skwan — Mon, 04 Sep 2017 23:11:43 GMT

I've a Samsung phone and found out the data usuage from my account at Public Mobile website is only around 2.5G while on my phone show I've used over 5G since start of my plan (90 days for 6G). I'm a bit worry that I'll over my plan limit before end of the period. Please help. Thanks.

Stephen

Re: Data usuage stats not matching between device and selfserve

skwan — Mon, 04 Sep 2017 23:12:22 GMT

Re: Data usuage stats not matching between device and selfserve

Luddite — Tue, 05 Sep 2017 00:14:33 GMT

PM's data counter is the one that counts. By any chance does your data counter include wifi usage?

Re: Data usuage stats not matching between device and selfserve

Michael77 — Tue, 05 Sep 2017 00:25:05 GMT

I also think your phone is counting wifi usage.

Re: Data usuage stats not matching between device and selfserve

Balanceman — Tue, 05 Sep 2017 13:15:58 GMT

I also have discrepancies between the data counters. But in my case, the amount of data used is higher on public mobile than it is on my data counter.

But I always go with the public mobile number cause that's the amount of data that I really have. Cheers,