topic Re: Reset online password (forgot security question) in Get Support

Reset online password (forgot security question)

Newstart2017ys — Wed, 05 Jan 2022 07:17:38 GMT

Please help.

mimmo — Thu, 25 Oct 2018 13:28:26 GMT

You will need to contact mods. 72 .+ Hours.

What are you needing to do? Pay for a plan ?

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Newstart2017ys — Thu, 25 Oct 2018 13:31:17 GMT

Thank you for your response.

I need to activate a SIM on that number. Old SIM doesn't work👏

mimmo — Thu, 25 Oct 2018 13:56:02 GMT

@Newstart2017ys wrote:
Thank you for your response.

I need to activate a SIM on that number. Old SIM doesn't work👏

If it was just a payment thing I would have suggested cAlling 611 and using a voucher.

Newstart2017ys — Fri, 26 Oct 2018 06:28:52 GMT

Thank you... moderator is taking quite some time to respond....😕

Newstart2017ys — Fri, 26 Oct 2018 06:29:20 GMT

Thank you... moderator is taking quite some time to respond....

Zz — Fri, 26 Oct 2018 07:57:59 GMT

Can take them sometimes around 72 hours to respond unfortunately. At least it teaches us some patience.

Newstart2017ys — Fri, 26 Oct 2018 15:33:13 GMT

It truly does💖

stonechucker — Fri, 26 Oct 2018 15:58:36 GMT

How long have you been without service? If it's been more than 90-days, you'll not have access to that account anymore.

Newstart2017ys — Tue, 30 Oct 2018 17:46:07 GMT

Greetings

2 weeks