topic Re: Can't receive texts in Get Support

Can't receive texts

pheonix — Wed, 05 Jan 2022 07:17:25 GMT

Hello, I ported my number to Public Mobile on June 22nd. Since then I've not been able to receive text messages even though my plan has international text.

Since then, I keep getting texts from Public Mobile saying You've been sent a text but you need to have texting in your plan to receive it. I checked and my plan has international text.

Thanks for you help in advance!

Re: Can't receive texts

Samianauman — Tue, 27 Jun 2017 16:16:50 GMT

Try rebooting your phone or also try your sim in other phone if text doesn't work on other phone then send a msg to mod
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Can't receive texts

TheOldVR — Tue, 27 Jun 2017 16:17:03 GMT

@pheonix Dumb question - but are you able to see the add-on active on your account when you login in your account portal?

Re: Can't receive texts

Mana — Tue, 27 Jun 2017 16:51:21 GMT

@pheonix if you have already tried what @Samianauman then you should contact a mod, if you haven't already.

Re: Can't receive texts

pheonix — Wed, 19 Jul 2017 17:14:21 GMT

Yes I am

Re: Can't receive texts

CS_Agent — Wed, 19 Jul 2017 17:16:49 GMT

Hello pheonix,

Thank you for reaching out to us.

If you are still having incoming SMS issue, please send to us a Private Message.

Cheers

Abdoulaye