topic Re: Payment failed, I think? in Get Support

Payment failed, I think?

klm — Wed, 05 Jan 2022 07:17:23 GMT

When paying for my new account, I received an error message on step 6 "Summary":

Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience.

My "Next Autopay Date" shows as 01-Jul-17

Also, I can't log in to my self-serve account with the username and password I set up.

Re: Payment failed, I think?

Samianauman — Tue, 27 Jun 2017 16:17:36 GMT

You need a mod assistance here's how
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Payment failed, I think?

Mana — Tue, 27 Jun 2017 16:53:15 GMT

@klm did you try clearing your browser cache and history?

Did you try another browser like Safari?

Re: Payment failed, I think?

klm — Tue, 27 Jun 2017 17:19:24 GMT

Yes. Have tried three different browsers.