topic Re: Upgraded Plan not taking effect in Get Support

Upgraded Plan not taking effect

Garu — Wed, 05 Jan 2022 07:17:14 GMT

Hi,

My daughter is on $10 per 30 days plan and I think she oversubscribed her usage so she is unable to call and text. I upgraded her to $25 unlimited and paid the different but she still not able to call nor text. She shutdown her phone and waited for few munites before turning it back no luck.

Her account still showing she is still on the old plan. Can anyone help?

Thanks in advance.

Re: Upgraded Plan not taking effect

lucasabourque — Wed, 24 Oct 2018 20:33:43 GMT

Was there enough funds on the account to make the change? Did you selete the option that says to change it to that plan right away rather than waiting until the next billing period?

Re: Upgraded Plan not taking effect

stonechucker — Thu, 25 Oct 2018 01:33:38 GMT

Paying the difference does nothing. You can buy the $8 or $15 long distance add on to make more calls, but no Adonis for texting.

You can future date the $25 plan to change on the next renewal date, or choose to pay the full $25 now to force an immediate plan change.

Re: Upgraded Plan not taking effect

Garu — Thu, 01 Nov 2018 12:33:12 GMT

It's showing that I have $25 funds but the plan still shows $10 per 30 days. I'm pretty sure I selected the option to change the plan right away. I will wait till my next billing cycle and see what happens.

Re: Upgraded Plan not taking effect

mimmo — Thu, 01 Nov 2018 14:03:37 GMT

@Garu @If you have $25 sitting in available funds you only did a top up and did not do an immideate plan change. There should be no harm in trying to do an immediate plan change again and see what happens.

Re: Upgraded Plan not taking effect

Garu — Fri, 02 Nov 2018 00:46:45 GMT

Thank you mimmoL. That did the trick!