topic Re: Please Help in Get Support

Please Help

Mo296 — Wed, 05 Jan 2022 07:16:52 GMT

Hi, I swtiched over from Freedom to PM a couple of days ago and everything works fine. However, when I log into my account and click on current plan there is a catgaory that says "Expired." I am confused as to why that's there?
This is how my current plan screen looks when I click on Plan Details in my account:

90-day pass
This plan includes:-
-12GB Data
-Expired
-Unlimited International Text
-Unlimited Provincial Talk
If someone can please elaborate on why it says "expired" I would really appreacite it.
Thank you.

Re: Please Help

NDesai — Mon, 26 Jun 2017 21:34:55 GMT

Don't worry about "Expired". Its actually a discount code that totals your plan cost to $120.

Confirmation: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Re-Competitive-Response-Limited-Time-Offer-for-Freedom-Mobile/m-p/158718/highlight/true#M27236

Re: Please Help

Mo296 — Mon, 26 Jun 2017 21:42:46 GMT

Thank you so much!

Re: Please Help

MaddChemist — Tue, 27 Jun 2017 01:18:17 GMT

Hello,

Freedom mobile customer switching over. I switched my account on Saturdday. The website by the way is very difficult to navigate. In that when I was adding my porting number it giving me a regex error. After some exparimenting I got it to work.

My problem is after that I tried to add my wifes phone and it gave me an error saying that my visa had stopped the transaction. I called visa and they said it went through. I can not log into my wifes account so I am in limbo. Can you please help?

Re: Please Help

Mo296 — Tue, 27 Jun 2017 03:05:20 GMT

Hi,
I'm not exactly sure what you did wrong however I would message a mod to help you with your problem. I am not a mod therefore I can't really help you with this, sorry about that.