topic Re: I need a moderator bad @Shazia_K, @Mary_M,@Simon_O,@MarireHelene_L in Get Support

i need help bad

Sjsj101 — Wed, 05 Jan 2022 07:16:49 GMT

I changed my daughter plan by accident she is out of province on a trip I need to fix this asap just go back to plan she was on she had money in her account i clicked switched its terrible now cant get a hold of her im literally freaking out how do we undo this its sooo important im in tears

Re: i need help bad

NDesai — Mon, 26 Jun 2017 21:18:20 GMT

If it was a promo plan, unfortunately, this cannot be undone. If it was one of the available plans, you can send private message to the Moderator_Team and they might change it back.

Re: i need help bad

Sjsj101 — Mon, 26 Jun 2017 21:23:12 GMT

No it wasnt a promotion I just need switvh it back im freaking out thank you for your response anything can help

Re: i need help bad

NDesai — Mon, 26 Jun 2017 21:32:57 GMT

@Sjsj101 wrote:
No it wasnt a promotion I just need switvh it back im freaking out thank you for your response anything can help

Send a private message with account# and phone# to Moderator_Team and they will help you.

Re: i need help bad

Sjsj101 — Mon, 26 Jun 2017 21:37:51 GMT

Thank you for the Link NDesi I sent them a message explaining it all better I hope they can help do they usually take long to get back im new here??

Re: i need help bad

NDesai — Mon, 26 Jun 2017 21:50:17 GMT

@Sjsj101 wrote:
Thank you for the Link NDesi I sent them a message explaining it all better I hope they can help do they usually take long to get back im new here??

They usually get back within a couple of hours, but due to the recent promo that generated quite a few issues, there might be a slight delay.

Re: i need help bad

Sjsj101 — Mon, 26 Jun 2017 22:21:15 GMT

Okay Hopefully I can sort this out thank you so much I will update once this is resolved

Re: i need help bad

Luddite — Tue, 27 Jun 2017 01:05:16 GMT

@Sjsj101 If you cannot wait, get the account login details for your daughter's account.

Then login and click Change Plan. Follow the directions to pay and activate immediately. She should have service once she reboots her phone.

Then you can follow up with the moderators to adjust the payments to reflect the correct plan, and provide a credit on account.

Come backher if you need more help.

Re: i need help bad

Sjsj101 — Tue, 27 Jun 2017 01:21:46 GMT

Yeah they will have to cerdit me the money back so annoying how it's all online and if you make a mistake you have to deal with it this way this is crazy!! My phone they can help me with her's has to be online I love thier service though phones work everywhere and good prices

Re: i need help bad

Sjsj101 — Tue, 27 Jun 2017 01:22:57 GMT

Sorry my manners!! Thank you very much for your reply ☺

Re: i need help bad

Luddite — Tue, 27 Jun 2017 01:27:30 GMT

@Sjsj101 wrote:
Yeah they will have to cerdit me the money back so annoying how it's all online and if you make a mistake you have to deal with it this way this is crazy!! My phone they can help me with her's has to be online I love thier service though phones work everywhere and good prices

Not quite complete. You just need her login details and you can manage her account. Are you able to get her email address and password? What is wrong with her plan?

Re: i need help bad

WearySky — Tue, 27 Jun 2017 13:32:17 GMT

@Luddite wrote:
@Sjsj101 wrote:
Yeah they will have to cerdit me the money back so annoying how it's all online and if you make a mistake you have to deal with it this way this is crazy!! My phone they can help me with her's has to be online I love thier service though phones work everywhere and good prices
Not quite complete. You just need her login details and you can manage her account. Are you able to get her email address and password? What is wrong with her plan?

One assumes that @Sjsj101 already has the login details since they're the one that apparently messed up the account in the first place.

Re: i need help bad

Sjsj101 — Tue, 27 Jun 2017 16:24:57 GMT

I have all her log in information I created her account. I changed her plan by accident and I need it changed back and the balance that she had on her account put back as well I cannot do this myself.

Re: i need help bad

Sjsj101 — Tue, 27 Jun 2017 17:30:00 GMT

Still nothing hsvent heard back see moderators responding to new posts just hours ago I'm super upset need to fix this

I need a moderator bad @Shazia_K, @Mary_M,@Simon_O,@MarireHelene_L

Sjsj101 — Tue, 27 Jun 2017 20:20:12 GMT

I switched my daughters plan by accident yesterday I'm in charge of her account have all the info for it I pay it and apparently I screw it up!! , she had a $24 account balance so it switched automatically I must hit a button I was in her account checking it and looking at plans I made a mistake she is out of town on a trip how can we undo this im freaking out so bad I can't get a hold of her now!!! i just topped her up on the 20th and gave her a 30 day plan unlimited province wide ,unlimited text can and us and, 200 long distance canada us minutes for this trip. I was checking her account some how changed it to a 10 day plan canada wide calling only no no no This not her plan!! I just need it changed back to her orginal plan I just paid for 30 day unlimited province wide calling, unlimited canada /us text, and her 200 long distance canada us min add on .please help before I have a heart attack this was her big trip away from home with her grad class im having a meltdown, ive sent messages to all moderators since yesterday afternoon no replys but see them posting all over on community threads helping others how does this all work??? PLEASE HELP!!

I need a moderator bad

Sjsj101 — Tue, 27 Jun 2017 20:20:56 GMT

Re: I need a moderator bad

mimmo — Tue, 27 Jun 2017 20:43:55 GMT

Mods are about 48 hours wait time.

The new plan is only talk. So it means she should have service and hou can call her. From what i read no data and no texting. But she dies have servuce at least.

You could either do a new plan for her right now or wait till mods reply. If route 1 hopefully mods can credit your account but not sure.

Re: i need help bad

Luddite — Tue, 27 Jun 2017 20:45:53 GMT

@Sjsj101 If you sent a private message to the moderators, you are in the queue. Because your daughter does have service they will be dealing with the backlog of customers without service first. That seems to be about 48 hours currently.

If you would like additional coping strategies to tide her over then:

a) I am willing to chat directly with you if you send me a private message, or

b) provide us with the details of what has happened, to wit:

- what plan did you pick by accident?

- what plan do you want?

- was she on a promo, or grandfathered, plan?

- when did you make the change?

- had her plan expred when you did this?

Re: I need a moderator bad @Shazia_K, @Mary_M,@Simon_O,@MarireHelene_L

Samianauman — Tue, 27 Jun 2017 20:50:03 GMT

I know you have tag a whole mod team but if you like you can send them a private msg
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: I need a moderator bad @Shazia_K, @Mary_M,@Simon_O,@MarireHelene_L

Luddite — Tue, 27 Jun 2017 20:55:57 GMT

@Sjsj101 Here is what I just posted on your other thread:

If you sent a private message to the moderators, you are in the queue. Because your daughter does have service they will be dealing with the backlog of customers without service first. That seems to be about 48 hours currently.

If you would like additional coping strategies to tide her over then:

a) I am willing to chat directly with you if you send me a private message, or

b) provide us with the details of what has happened, to wit:

- what plan did you pick by accident?

Apparently a 10 day Canada wide calling plan, Correct"

- what plan do you want?

30 day, provincial calling, texting and $8 long distance add-on. Correct?

- was she on a promo, or grandfathered, plan?

- when did you make the change?

June 26, correct?

- had her plan expred when you did this?

No, Correct?