topic Re: No data signal in Get Support

No data signal

lijh02 — Wed, 05 Jan 2022 07:16:44 GMT

I recently activitated a SIM card for a 10-day plan with 1GB data and Global Text for my son, who is in northern Quebec now. I checked the PM coverage, the area is covered by PM, however he can send/receive text but can not use data. It seems there is no data signal there. So far he only used data around 64M before he departed for northern Quebec. I am wondering if I can switch the data plan to the national wide call plan. Thanks!

Re: No data signal

Luddite — Mon, 26 Jun 2017 17:58:34 GMT

All data plans and data add-ons provide national coverage. If text is working then there is an issue with the phone setup. What is the make/model? There is a special workaround for iPhone 4's.

Here is the generic checklist for data malfunction:

- connects with wifi?

- cellular data turned on?

- login to the account confirm data is included in your plan and not used up

- if dual sim use LTE/3G slot

- is it all apps that use data or just the browser not connecting?

- toggle airplane mode off/on

- remove sim for 5 minutes, then install and reboot

- go to settings, then general-profile and delete any profiles

- check for operating system updates

- APN settings correct Public Mobile

- delete current APN, and re-enter settings

- remove any VPNs

- reset all network settings; you will need to add back wifi passwords after that.

- try sim in another phone and a good sim in your phone

- LAST desperate measure when all else fails; erase all data and restore phone to factory settings

Re: No data signal

xCameron94x — Mon, 26 Jun 2017 17:59:05 GMT

@lijh02 data in canada is actually canada wide, it is not restriced like the calling is. It could be the area he is in, some area's could have a weaker data signal than others. Do you happen to know if he is on iOS or android? If he is on android he may need to double check is APN settings

Re: No data signal

lijh02 — Mon, 26 Jun 2017 18:14:03 GMT

Thanks a lot! I tested the SIM card and the data is 3G model (SAMSUNG note 3 N9008, I know it's needed to do somthing to enable LTE connectivity) in Ottawa. The 3G speed is fine for checking email, reading news. So I leave it as 3G rather than doing somthing to enable LTE connectivity.

Re: No data signal

Luddite — Mon, 26 Jun 2017 18:24:33 GMT

Our "go to" site (http://willmyphonework.net) for checking compatibility with Public Mobile suggests that phone will not connect to Public Mobile at all. Are you sure that is the make/model?

Samsung Galaxy Note 3 SM-N9008 Canada Public Mobile

2G Network:

3G Network:

4G LTE Network:

Carrier Network does not support 2G

Device not compatible

Device does not support 4G LTE bands

Re: No data signal

Luddite — Mon, 26 Jun 2017 18:25:44 GMT

Are you sure he is not using a texting app on wifi?

Re: No data signal

lijh02 — Mon, 26 Jun 2017 18:31:25 GMT

It's N900W8 (sorry for this). It works for 3G and LTE. It's unlocked from Freedom (former Wind Mobile), I checked it needs 'rooting' to enable LTE connectivity.

Re: No data signal

lijh02 — Mon, 26 Jun 2017 18:32:46 GMT

Thanks! I will ask him to double check the APN settings. It works at 3G mode in Ottawa.

Re: No data signal

lijh02 — Mon, 26 Jun 2017 18:34:09 GMT

There is no wifi there, that's why I put 1G data for him to check email and browse news....

Re: No data signal

Luddite — Mon, 26 Jun 2017 18:39:17 GMT

@lijh02 Usually a factory reset clears the Wind programming; so rooting should not be necessary. BUT that will delete all the data on the phone, so be sure to backup.

Also, it is unlikely LTE vs 3G will matter much with only 1 GB of data.

Re: No data signal

lijh02 — Mon, 26 Jun 2017 18:46:09 GMT

Thanks! For now, I just want to get the 3G mode back.

Re: No data signal

lijh02 — Mon, 26 Jun 2017 19:48:38 GMT

My son tried many efforts but no luck to get data signal.

Re: No data signal

TheOldVR — Mon, 26 Jun 2017 20:03:08 GMT

Kid without data while away from home, this is more urgent than one might think!

@lijh02 have you followed the steps that @Luddite presented?

In particular, using his sim card in a different phone that you know works on PM in the area?

Re: No data signal

lijh02 — Mon, 26 Jun 2017 20:10:51 GMT

I tested it in Ottawa, both Text and Data (in 3G mode) are ok. The remote area, where my son stays, is within PM's LTE coverage. The Text works fine there, but no data. He tried @Luddite suggested but no luck.

Re: No data signal

sheytoon — Tue, 27 Jun 2017 13:28:49 GMT

Hi @lijh02
Did you try changing the CSC code for your Samsung Note 3? You'll need to change it from Globalive Wireless (GLW) to Telus (TLS).

Changing CSC will delete everything on your phone, so backup all important files/documents before you start.

First, find out your phone's unique IMEI. It might be on a sticker near the battery, or you can dial *#06#.

To change CSC:
Dial *#272*IMEI#
Replace the word IMEI above with the actual IMEI number from your phone.

Re: No data signal

lijh02 — Tue, 27 Jun 2017 14:00:38 GMT

Thanks @sheytoon I will try.