topic Re: Internet Connection in Get Support

Internet Connection

JDF — Wed, 05 Jan 2022 07:16:41 GMT

I bought a sim card and I have often problems to make phone call but moreover I can't get connected to Internet . So No data use possible

What shall I do?

Re: Internet Connection

ShawnC13 — Wed, 24 Oct 2018 01:47:09 GMT

@JDF wrote:
I bought a sim card and I have often problems to make phone call but moreover I can't get connected to Internet . So No data use possible
What shall I do?

What type of phone do you have and have you checked it on willmyphonework.net your phone may not have all the bands or the main ones that PM operates on. For data check your APN settings.

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Internet Connection

Zz — Thu, 25 Oct 2018 08:11:21 GMT

This may simply be a matter of going into your phone settings and deactivating the SIM card, and activating it again. This was a problem I had early on and that resolved it for me. Just go into your settings>connections>SIM Card>click.