topic Re: signed up today in Get Support

signed up today

rancinious — Wed, 05 Jan 2022 07:16:32 GMT

hi there i signed up with public mobile today. I also added a $40 voucher to my account to start the 4 for $40 plan. everything went swimmingly except my account is showing funds of $40 dollars but my account is registered as expired how can it be when i only had it for 20 mins

Re: signed up today

tbark — Tue, 23 Oct 2018 22:02:40 GMT

Welcome to Public Mobile. Is your phone working? I may not be updated yet, but if your account shows active and phone is working, all is good.

Re: signed up today

mimmo — Tue, 23 Oct 2018 22:10:38 GMT

There sometimes (more often now it seems) to have issues. Try putting phone in lost mode fitmr 5 minutes then click found phone. In selfserve under plans lost phone.

Re: signed up today

Poogzley — Tue, 23 Oct 2018 23:39:10 GMT

If you are still experiencing issues you can send a private message to the Moderator_Team and they will be able to see if anything went wrong with the activation process.

Re: signed up today

Nathan2 — Tue, 23 Oct 2018 23:45:21 GMT

Is it possible that you don’t have enough funds because the plan is $40 plus tax which comes to around $44?

Re: signed up today

mimmo — Tue, 23 Oct 2018 23:49:02 GMT

@Nathan2 all prices are pre tax. So a 40$ voucher and $40 plan amount to the same thong

Re: signed up today

Luddite — Wed, 24 Oct 2018 00:21:47 GMT

@rancinious I had this happen when I opened another account. The problem cleared overnight. If not, you will need help from the moderators.