topic Re: Iphone APN setting not showing in Get Support

Iphone APN setting not showing

lammer03 — Wed, 05 Jan 2022 07:15:59 GMT

Hello Public mobile community,

I just ported over my Freedom mobile number over, also I have received a text message saying I have succesfully ported over (my Freedom mobile sim does not have get signal anymore also). The problem I am having is the APN for my Iphone is not showing as it is only showing "personal hotspot" so I can't use LTE currently to test the speed out.

-Note:Also I have already emailed to a few different mods already, just waiting to see what they say

but curious how you guys solved yours and did you get encounter the same situation with you iphone. As well, my iphone is in the latest ios so I can't really update to change any carrier settings currently.

Re: Iphone APN setting not showing

zhadj030 — Fri, 23 Jun 2017 23:29:41 GMT

I am no expert in iphones but this seems to fix the issue

Try going to the settings of your phone and then general-profile and make sure that there is no existing profile, if there is a profile then please delete it.

then follow steps on this article

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/td-p/1610

Re: Iphone APN setting not showing

lammer03 — Fri, 23 Jun 2017 23:35:26 GMT

Thanks for the reply, I just tried it, and restarted, but still nothing. Just shows up as "personal hotspot" its okay, hopefully I can get a hold of a mod soon, tonight or tomorrow morning and see whats going on

Re: Iphone APN setting not showing

zhadj030 — Fri, 23 Jun 2017 23:37:30 GMT

@lammer03 wrote:
Thanks for the reply, I just tried it, and restarted, but still nothing. Just shows up as "personal hotspot" its okay, hopefully I can get a hold of a mod soon, tonight or tomorrow morning and see whats going on

This sounds more like a phone issue then an account issue, do you mind adding a screenshot of that APN settings ?

Re: Iphone APN setting not showing

lammer03 — Fri, 23 Jun 2017 23:39:53 GMT

I took this from the discussion page that you linked me, and i found it. But my iphone currently looks exactly like this

Re: Iphone APN setting not showing

zhadj030 — Fri, 23 Jun 2017 23:41:11 GMT

Also try setting your APN settings from this website

You will have to access it via safari from the phone

www.unlockit.co.nz

Re: Iphone APN setting not showing

lammer03 — Sat, 24 Jun 2017 00:11:35 GMT

I can't find PM on the website

Re: Iphone APN setting not showing

X-Files — Sat, 24 Jun 2017 00:15:02 GMT

@lammer03 wrote:
I can't find PM on the website

Here it is, my friend ~

http://www.unlockit.co.nz/mobilesettings/settings.php?id=1019

Re: Iphone APN setting not showing

zhadj030 — Sat, 24 Jun 2017 00:17:26 GMT

You will find it on CA- Public Mobile

Re: Iphone APN setting not showing

lammer03 — Sat, 24 Jun 2017 00:27:55 GMT

alright thank you very much

Re: Iphone APN setting not showing

Luddite — Sat, 24 Jun 2017 00:33:49 GMT

@lammer03 That looks normal. Some more questions:

- what model & iOS version do you have?

- where did you get the phone?

- do calling/texting work?

- can the phone connect to wifi?

Just noticed you've marked this solved. Is data working now?

Re: Iphone APN setting not showing

lammer03 — Sat, 24 Jun 2017 00:30:14 GMT

Iphone 6 ios 10.3.2, unlocked (got it from apple store)

Re: Iphone APN setting not showing

lammer03 — Sat, 24 Jun 2017 00:34:59 GMT

No, but I dont want to keep annoying you guys.

Re: Iphone APN setting not showing

Luddite — Sat, 24 Jun 2017 00:41:40 GMT

@lammer03 wrote:
No, but I dont want to keep annoying you guys.

Please never marked it solved unless it is so. Confuses folks trying the help, and those looking for solutions. You can never annoy everyone too much; after all anyone can simply ignore you!

So, I gather your calling/texting work, but data does not? I have a rather long checklist for these situations. I have tried to eliminate things you have tried.

- connects with wifi?

- cellular data turned on?

- confirm data is included in your plan and not used up

- is it all apps that use data or just the browser not connecting?

- toggle airplane mode off/on

- remove sim for 5 minutes, then install and reboot

- go to settings, then general-profile and delete any profiles

- check network is not set to 2G; use auto, 3G, or LTE

- check for operating system/carrier updates

- remove any VPNs

- reset all network settings; you will need to add back wifi passwords after that.

- try sim in another phone and a good sim in your phone

- LAST desperate measure when all else fails; erase all data and restore phone to factory settings

Let us know if you need directions to try any of these.

Re: Iphone APN setting not showing

lammer03 — Sat, 24 Jun 2017 00:38:58 GMT

Sorry, I didnt finish answering your questions, Okay so the phone is only good for calling but receiving calls, texting (I screwed up the plan selection process, and forgot to add 'Global Text' which is my fault) and data all doesnt work (also I tried calling my house when I was with Freedom I had caller display but with PM my number shows up as "private caller" when I called him just to test it out, had my number ported since 5:30pm est. What my guess is that every other person the last few days are in this same boat as me and all they had to do was get a respond from one of the mod and they got their phone working. I know I got to be patient, but a little fustrated off course.

Re: Iphone APN setting not showing

Luddite — Sat, 24 Jun 2017 00:46:00 GMT

OK, ignore my last post. That is failed port-in behaviour.

Try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically. Or if you have another phone, use your old SIM in it and carry on with two phones

If your port-in of a cell number has stalled more than 3 hours you will need moderator assistance. Send a private message to the moderator team with your phone number and an explanation. Include the following info:

PM SIM card number
Freedom account number, exactly as shown on your bill. The DBC part listed in a Freedom account is considered part of Freedom Mobile account number.
Freedom phone number
the name, exactly as shown on your bill
an Alternate Phone Number; someone else’s, not your own

Re: Iphone APN setting not showing

lammer03 — Sat, 24 Jun 2017 00:48:28 GMT

Yep, I did my due diligence and have been following you and many other helpful members of the community, reading your helpful tips. So i went ahead and did all that around 6:00ish pm est. I knew it was a sim port fail or something like that, so I am not as nervous as others was. But thank you for your kind help, really appreciate you being so active in the community

Re: Iphone APN setting not showing

lammer03 — Sat, 24 Jun 2017 00:49:55 GMT

But Im so eager right now to use my new phone plans that I am trying to seek remedy myself but off course from what I am hearing from some of you, Mods are the only way that can help my situation currently.

Re: Iphone APN setting not showing

Luddite — Sat, 24 Jun 2017 01:00:33 GMT

It will get sorted by the moderators in the morning if the port-in has failed and you have sent that private message.

Meanwhile, reboot your phone now and then in case it's just a system delay. Plus keep checling the Freedom SIM for activity.

Good luck tomorrow. 😎

Welcome aboard.

Just so you can confirm settings mine are (iOS 10.3.2):

a. Settings >> Cellular >> Cellular Data on >> Cellular Data Options >> Enable LTE on, Data Roaming on >> Cellular Data Network >> APN isp.mb.com (nothing else)

b. Settings >> General >> About if you are offered a Carrier update accept it; Carrier shows Public Mobile 28.3

Re: Iphone APN setting not showing

rob79 — Sat, 24 Jun 2017 01:01:52 GMT

I know we're past this now, but I had that same problem with the lack of APN settings on iPhone before, it's so annoying.

It turns out that carriers can request that option be shut off by apple, that unlockit website is a godsend if you're trying to move an unlocked, but still APN-menuless iPhone to a new carrier.

Was one of the many little annoyances that eventually drove me to Android.