topic Re: Plan change in Get Support

Plan change

Jamiesgirl2017 — Wed, 05 Jan 2022 07:15:29 GMT

I changed my plan and have waited the 36 hours . I still have no service !!!

mimmo — Mon, 22 Oct 2018 21:30:17 GMT

Try enabling the lost stolen feature in selfserve for 5 minutes then clicking found phone. Seems to reset accounts.

Jamiesgirl2017 — Mon, 22 Oct 2018 23:52:55 GMT

It did not work.

Effort — Tue, 23 Oct 2018 01:12:52 GMT

Is your account currently active?

Dunkman — Tue, 23 Oct 2018 01:27:47 GMT

Another "trick" that you can try is to manually load $1 into your account. That sometimes restart/resets your plan.

You should probably put your request for moderator assistance if you have not already. Expect 2-3 day wait.

Send a private message to moderator through the following link :

Please include in the private message your phone number, your account number and PIN code.