topic Re: Help | FM to Public Mobile Failure in Get Support

Help | FM to Public Mobile Failure

Ctok — Wed, 05 Jan 2022 07:15:25 GMT

I transfered my phone from FM to tublic mobile today to take advantage of the offer.

Instead of giving me the provincial calling, unlimited text and 12gb of data, it gave me the following :

My Plan
Pick & Pay
$10 per 30 Days

It took the payment though and left me with 'Available Funds: $112.00'

What do I do?

Re: Help | FM to Public Mobile Failure

mimmo — Fri, 23 Jun 2017 00:35:21 GMT

Private message a mod with your details email and phone number and tbe plan you wanted.

Re: Help | FM to Public Mobile Failure

imm1304 — Fri, 23 Jun 2017 00:36:26 GMT

Hey @Ctok,

Don't worry, PM will fix this and you will be up and running soon.

Please send a private message to community moderator @MarieHelene_L right now. Just click on her name and then click the link to "Send this user a private message" from her profile page near the right hand side of the screen. Include your public mobile phone number and the sim card number to have it fixed.

Re: Help | FM to Public Mobile Failure

Ctok — Fri, 23 Jun 2017 00:40:15 GMT

Thank you for the quick reply!

Re: Help | FM to Public Mobile Failure

Ctok — Fri, 23 Jun 2017 00:40:41 GMT

Thanks!

Re: Help | FM to Public Mobile Failure

jeffguy124u — Sat, 24 Jun 2017 22:58:28 GMT

I switched from freedom mobile, ordered my sim...when I tried to activate it, I didn't get the promo (shock ends soon!) And after a few days, my incoming calls stopped working. how do i get a hold of someone for help?

Re: Help | FM to Public Mobile Failure

koimr1 — Sun, 25 Jun 2017 05:21:28 GMT

@jeffguy124u wrote:
I switched from freedom mobile, ordered my sim...when I tried to activate it, I didn't get the promo (shock ends soon!) And after a few days, my incoming calls stopped working. how do i get a hold of someone for help?

No worries!

If you haven't already, use this link and send a private message to one of the mods (doesn't matter which, they will all be able to see it).

Include your sim #, phone #, email address and a description of the problem. They will sort it out for you. 🙂