topic Re: Phone not working after plan change. in Get Support

Phone not working after plan change.

jessiefitkowski — Wed, 05 Jan 2022 07:15:20 GMT

Did a plan change yesterday and now the i cannot make any phone calls, use data, text. It says my account is still activate and not payment is required until Nov 19th, 2018.

Can someone contact on 204xxxxxxxxxxx since my phone isn't working. CTN is 204xxxxxxxxxxx

Re: Phone not working after plan change.

mimmo — Mon, 22 Oct 2018 18:35:24 GMT

What does account status say?

Try putting phone in lost stolen mode for 5 minutes the click found phone via self serve.

Re: Phone not working after plan change.

jessiefitkowski — Mon, 22 Oct 2018 18:39:32 GMT

Account says it's active.

I will try your suggestion. Thank you

Re: Phone not working after plan change.

Jarvar — Mon, 22 Oct 2018 18:40:05 GMT

Just wondering @jessiefitkowski

Which plan did you have before and which plan did you change to?

Some details might help.

Have there been any other changes since then? like a network update or software updates?

The more detailed information the better people can help.

Re: Phone not working after plan change.

jessiefitkowski — Mon, 22 Oct 2018 18:55:36 GMT

THANK YOU! The report it missing/stolen and found trick works.

Re: Phone not working after plan change.

mimmo — Mon, 22 Oct 2018 18:59:50 GMT

@jessiefitkowski great to see the trick worked. @

Re: Phone not working after plan change.

Anonymous — Mon, 22 Oct 2018 19:18:10 GMT

@mimmo wrote:
@jessiefitkowski great to see the trick worked. @

I'm declaring right here that it's a designed-in feature 🙂

Re: Phone not working after plan change.

mimmo — Mon, 22 Oct 2018 19:58:15 GMT

Let's call it a feature to get more ppl involved in the community.

@Anonymous wrote:
@
@@
I'm declaring right here that it's a designed-in feature 🙂