topic Re: Porting from Virgin in Get Support

Porting from Virgin

eyrama — Wed, 05 Jan 2022 07:15:14 GMT

I activated my PM SIM yesterday with the option to port from Virgin, but still haven’t got the confirmation message. However I tried calling someone from my PM SIM and the Virgin number appeared. How do I know whether my port was successful?

Re: Porting from Virgin

mimmo — Mon, 22 Oct 2018 17:50:35 GMT

If people call you on your virgin number and you pm sim rings it went through. If the virgin sim rings/still active then you have a failed port. Use virgin sim till port completes.

For failed ports contact mods.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Porting from Virgin

Effort — Mon, 22 Oct 2018 17:55:36 GMT

Don't count on getting a "welcome to public mobile" email anytime soon. I got mine after over two weeks of activation.

To check if your port was successful is as simple as checking if your old sim has been decommissioned and whether the new sim is working for incoming/outgoing calls and texts.

Re: Porting from Virgin

tbark — Mon, 22 Oct 2018 18:00:44 GMT

If your phone still works on your Virgin mobile SIM then the port has not taken place yet. If you completed all the steps to port then you likely have a stuck port which will require moderator assistance as noted above. Porting should only take 2-4 hours at the most.

Re: Porting from Virgin

computergeek541 — Mon, 22 Oct 2018 21:04:14 GMT

@eyrama wrote:
I activated my PM SIM yesterday with the option to port from Virgin, but still haven’t got the confirmation message. However I tried calling someone from my PM SIM and the Virgin number appeared. How do I know whether my port was successful?

This is not how you test for that.

To test if your number port has gone through, have someone call you. If the number tnrasfer hasn't been done, it will be your Vigin Mobile service that the call will be route to.

Re: Porting from Virgin

eyrama — Wed, 24 Oct 2018 03:10:14 GMT

Thank you very much. Calls to my number go to my Virgin voicemail, so I’m certain the port failed. Messaged the mods and waiting for an answer.

Re: Porting from Virgin

eyrama — Wed, 24 Oct 2018 03:11:46 GMT

My old SIM still works for data, and calls to my PM SIM go to Virgin voicemail. Waiting on the mods.

Re: Porting from Virgin

eyrama — Wed, 24 Oct 2018 03:12:49 GMT

Contacted moderators for assistance, as the port is stuck as you said. I hope it’s resolved soon!