topic Re: Got stuck on payment, now SIM is invalid in Get Support

Got stuck on payment, now SIM is invalid

ghilborn — Wed, 05 Jan 2022 07:15:07 GMT

Hey guys, I am trying to port over from FM, but when I got to the payment part it said there was an error making the payment and I had to start over, now I cant start a new activation because it is saying that the SIM is invalid.

Any suggestions?

Re: Got stuck on payment, now SIM is invalid

ShawnC13 — Thu, 22 Jun 2017 13:21:01 GMT

@ghilborn, I would suggest that you private message a mod with your email address, phone number, and sim card number so that they can look into this for you. You can find out how to contact them here https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Got stuck on payment, now SIM is invalid

ghilborn — Thu, 22 Jun 2017 16:50:04 GMT

Hey thanks for the reply. I messaged the mods with al my info, havent heard anything back in a few hours.

How long does it normally take?

Re: Got stuck on payment, now SIM is invalid

ghilborn — Thu, 22 Jun 2017 16:51:42 GMT

Gonna try tagging as well I guess...