topic Re: call issue [urgent] in Get Support

call issue [urgent]

demon1102 — Wed, 05 Jan 2022 07:15:07 GMT

I have provine wide plan but I made a local call today and it said it was not covered by my plan

Re: call issue [urgent]

KMG — Mon, 22 Oct 2018 15:09:41 GMT

Did the call go through (i.e. you got a message saying "long-distance charges may apply", but the call still worked)? If so, there is nothing to worry about.

If the call did not go through, try adding 1 (or +1) in front of the number and trying again.

Re: call issue [urgent]

demon1102 — Mon, 22 Oct 2018 15:12:56 GMT

It didn't go through. I followed what you said but that didn't work as well.

Re: call issue [urgent]

demon1102 — Mon, 22 Oct 2018 15:16:11 GMT

BTW, I PMed the support team. It has been a while and nobody replied me yet.

Re: call issue [urgent]

ShawnC13 — Mon, 22 Oct 2018 15:18:31 GMT

@demon1102 wrote:
BTW, I PMed the support team. It has been a while and nobody replied me yet.

What plan do you have?

Re: call issue [urgent]

stonechucker — Mon, 22 Oct 2018 15:18:36 GMT

Is the number you're calling a "newish" area code and local-exchange combination? Public Mobile seems to have a problem keeping their 'province-wide' allowed calling lists up to date.

There's also the chance that you have a provisioning issue. Contact the Moderator_Team via private message, provide your phone number, your account number, and PIN, along with a complete description of the issue, including the number you're trying to dial.

Re: call issue [urgent]

demon1102 — Mon, 22 Oct 2018 15:21:12 GMT

@ShawnC13 wrote:
@demon1102 wrote:
BTW, I PMed the support team. It has been a while and nobody replied me yet.
What plan do you have?

I have unlimited provinal talk plan

Re: call issue [urgent]

demon1102 — Mon, 22 Oct 2018 15:23:38 GMT

@stonechucker wrote:
Is the number you're calling a "newish" area code and local-exchange combination? Public Mobile seems to have a problem keeping their 'province-wide' allowed calling lists up to date.
There's also the chance that you have a provisioning issue. Contact the Moderator_Team via private message, provide your phone number, your account number, and PIN, along with a complete description of the issue, including the number you're trying to dial.

My phone # is 506-xxxxxxx and I was trying to cal 506-xxxxxxx.

I contacted the Moderator_Team before but I didn't get any reply.

Re: call issue [urgent]

Jarvar — Mon, 22 Oct 2018 15:34:43 GMT

Good on you @demon1102 for contacting the Moderator Team directly already.

Unfortunately sometimes it can take a while for them to get back to you when their workloads are busy. Some forum members have been posting wait times of 48+ hours.

Hopefully they'll get around to you sooner rather than later.

Re: call issue [urgent]

bryclops — Mon, 22 Oct 2018 15:38:32 GMT

Perhaps add a long distance add on for $8 for 200 mins and it might work for the short term. Otherwise you can temporarily use an app like Fongo to make a call over wifi or data.

Re: call issue [urgent]

sakibomb — Mon, 22 Oct 2018 16:25:11 GMT

Can you receive any calls on your phone?

Re: call issue [urgent]

smp99 — Mon, 22 Oct 2018 17:24:04 GMT

Are your physically ally still in your home province and/or are you near a provincial boarder?