topic Re: Unable to create online self serve account. Not receiving SMS verification code in Get Support

Unable to create online self serve account. Not receiving SMS verification code

Poogzley — Wed, 05 Jan 2022 07:14:45 GMT

Hello,

I am unable to create an online self-serve account, it seems I am not receiving the required SMS verification code. Is there any way around this?

Re: Unable to create online self serve account. Not receiving SMS verification code

mimmo — Mon, 22 Oct 2018 00:07:20 GMT

@Poogzley did you get a new number or did you port? if you ported you might have an incomplet port. does your original line sim stil work?

Re: Unable to create online self serve account. Not receiving SMS verification code

ShawnC13 — Mon, 22 Oct 2018 00:09:26 GMT

@Poogzley wrote:
Hello,
I am unable to create an online self-serve account, it seems I am not receiving the required SMS verification code. Is there any way around this?

As I hae never activated in a retail location I am not sure what sends the verification code. I suggest that you message the moderators. Response time is between 48-72 hours. Someone who has done a retail activation may hae more information but startingby getting in touch with the Mods is a good start

To send a private message to a moderator click this link. In your message please include:

- PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Unable to create online self serve account. Not receiving SMS verification code

Poogzley — Mon, 22 Oct 2018 00:09:44 GMT

It's a new number on the 20$ data only line, I just activated it today at Walmart.

Re: Unable to create online self serve account. Not receiving SMS verification code

NDesai — Mon, 22 Oct 2018 00:12:51 GMT

@Poogzley wrote:
It's a new number on the 20$ data only line, I just activated it today at Walmart.

I guess that's the reason you are not getting the text. Your only option is to send a private message to the Moderator_Team and they will create your account.

Re: Unable to create online self serve account. Not receiving SMS verification code

Poogzley — Mon, 22 Oct 2018 11:24:30 GMT

@slash407 wrote:
was it activated properly, u did register with a clerk first right

Yes, they registered it for me.

Re: Unable to create online self serve account. Not receiving SMS verification code

Poogzley — Tue, 23 Oct 2018 23:34:20 GMT

@ShawnC13

I still have not heard back from a moderator, is this normal?

Re: Unable to create online self serve account. Not receiving SMS verification code

ShawnC13 — Tue, 23 Oct 2018 23:41:32 GMT

@Poogzley wrote:
@ShawnC13

I still have not heard back from a moderator, is this normal?

No this isn't normal. I would send another message.