topic Re: Add-ons not working after reactivation in Get Support

Add-ons not working after reactivation

emadzingo — Wed, 05 Jan 2022 07:14:35 GMT

I dont have long distance or data addons. I have reset my connection settings, changed from lost to foind and messaged a moderator long ago. Nothing is working. My account looks fine in overview.

Re: Add-ons not working after reactivation

Anonymous — Sun, 21 Oct 2018 23:03:09 GMT

@emadzingo:

What plan are you on?

What does your status say?

What does your Available Funds say?

Re: Add-ons not working after reactivation

emadzingo — Sun, 21 Oct 2018 23:09:04 GMT

Here is a sceeenshot

Re: Add-ons not working after reactivation

NDesai — Sun, 21 Oct 2018 23:10:41 GMT

@emadzingo ~~How about other services such as Text and Data? Are they working? Do you have Talk in your plan?~~

EDIT: As per your ss above, everything looks good in your account. Not sure what the issue is. It looks like you will have to wait for the mod to reply. They are busy so wait time is more than usual.

Re: Add-ons not working after reactivation

emadzingo — Sun, 21 Oct 2018 23:10:34 GMT

Data and text not working also

Re: Add-ons not working after reactivation

Anonymous — Sun, 21 Oct 2018 23:15:21 GMT

@emadzingo wrote:
Data and text not working also

And how about a screenshot of the Overview page?

You could also try the little trick of putting in a dollar to give it another kick in the pants to go.

Re: Add-ons not working after reactivation

ShawnC13 — Sun, 21 Oct 2018 23:17:17 GMT

@emadzingo wrote:
Data and text not working also

Your screen shot is not showing any addons even data. When did you reactivate your account? When you say reactivate is this a fresh start of a new 30 day plan?

Re: Add-ons not working after reactivation

emadzingo — Mon, 22 Oct 2018 12:46:16 GMT

This is what I see

Re: Add-ons not working after reactivation

emadzingo — Mon, 22 Oct 2018 12:51:38 GMT

This is the overview .I added the dollar after and nothing happened.

Re: Add-ons not working after reactivation

emadzingo — Mon, 22 Oct 2018 13:04:23 GMT

Jumped the gun. That actuallyseemed to have worked. Just had to give it a minute or so.Thank you!

Re: Add-ons not working after reactivation

ArleneMacIsaac — Mon, 22 Oct 2018 21:06:28 GMT

I supposedly set up my phone last week and it's still not working, this is a dam fiasco & I wasted $75

I want a refund!!!!!