topic Re: it was alright in Get Support

it was alright

Tanita — Tue, 04 Jan 2022 10:19:32 GMT

took forever at walmart because system crashed

Re: it was alright

RossN — Thu, 11 Jun 2020 02:04:52 GMT

@Tanita hi welcome to Public is everything working for you now?

Re: it was alright

gblackma — Thu, 11 Jun 2020 02:07:52 GMT

Welcome to PM @Tanita . Is everything working properly now and did you set up your self service account? If you didn't. Please do so now. Use this link https://selfserve.publicmobile.ca/self-registration/ and here's an article on how to do it https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account

Stay safe.

Re: it was alright

Tanita — Thu, 11 Jun 2020 02:07:57 GMT

yes 🙂 thank you

Re: it was alright

Naepalm — Thu, 11 Jun 2020 02:12:07 GMT

@Tanita welcome to public mobile!

So glad to have you. Dont forget if you help out in the community you can earn extra rewards to lower your account bill.

You can also lower you bill with loyalty, stay a year get a dollar off each month.

And you can earn by refering a friend.

Essentially getting your bill to zero dollars if you love to share with friends.

Hope you enjoy it here and glad to have you!

Re: it was alright

fdrcamb519 — Thu, 11 Jun 2020 02:13:40 GMT

@Tanita

@Tanita wrote:
took forever at walmart because system crashed

Everything is slow these days, we are getting used to this new normal. Welcome to Public Mobile

Re: it was alright

Staliger — Thu, 11 Jun 2020 02:34:16 GMT

@Tanita Welcome to PM! Glad that your issues were solved. Hope you will enjoy the service and savings!😉

Re: it was alright

yanzhiqiang — Thu, 11 Jun 2020 03:14:19 GMT

Welcome to Public Mobile.

Re: it was alright

telemonster — Thu, 11 Jun 2020 22:03:15 GMT

it is not a system crash, it is a website. PM does not want to pay developers, so they have very flimsy site and it ALWAYS takes hours to register new user.

Re: it was alright

Korth — Thu, 25 Jun 2020 04:52:03 GMT

@telemonster wrote:
it is not a system crash, it is a website. PM does not want to pay developers, so they have very flimsy site and it ALWAYS takes hours to register new user.

A solidly authoritative statement. And, I suspect, an exaggerated one. Seemingly based on the (bad) personal experiences of an individual.

I offer the (good) personal experiences of another individual for comparison:

I've referred many people to Public Mobile. With retailers, without retailers. A few of the referrals did take hours or overnight to get things going, sometimes that was indeed because of website. But the majority could walk away five minutes later with working phone, working data, working billing - sometimes they'd have to wait out a number port, sometimes even that worked perfectly just a few minutes later.

Public Mobile always announces scheduled website maintenance in advance. And (so far) has always owned up to "unscheduled" website maintenance promptly afterwards. If their sites were crashing and burning then they'd be well aware of it and they'd keep us aware of it in turn.

PM may not allocate unlimited budgets towards developers and outsourced tech. But they do get to lean on Telus, so they're not entirely disconnected.

Walmart - and the minimum-wagers they put behind the sales counter - are not particularly well known for their leading tech savvy.