topic Re: Porting Issues in Get Support

Porting Issues

ppachai — Wed, 05 Jan 2022 07:14:33 GMT

I activated my account yesterday, and received confirmation that my number had been ported from Freedom. I can make and receive calls but am receiving no data. Can't figure it out. I am using a LG V20 which is unlocked. Can anyone help?

Thanks.

Re: Porting Issues

imm1304 — Wed, 21 Jun 2017 18:08:09 GMT

Hey @ppachai!

Welcome to PM!

You will need to manually enter the APN settings for data to work. Some phones don't automatically configure APN settings. Here is how you can do that: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Android-phone/m-p/87#M9

Re: Porting Issues

Acekiller — Wed, 21 Jun 2017 18:09:25 GMT

If you have configured the APN and restart your phone, the next step would be creating a back up and then factory reset your phone. A lot of user (myself included) had to factory reset the LG phone (mine is a LG G4) to get data to work.

Re: Porting Issues

ppachai — Wed, 21 Jun 2017 18:10:09 GMT

Thanks. Tried that but no success.

Re: Porting Issues

imm1304 — Wed, 21 Jun 2017 18:39:39 GMT

does this mean that the factory reset helped?

Re: Porting Issues

ppachai — Wed, 21 Jun 2017 19:09:35 GMT

Yes. Thanks.

Re: Porting Issues

jamiedowner — Fri, 23 Jun 2017 14:43:37 GMT

i have sent a msg to a mod and no reply yet so i have to post here i got set up with PM yesterday everything works now but my number hasnt ported over i can call out send text but i can not get incoming calls i really need to get this fixed

and when i call out its shows the number i ported over

Re: Porting Issues

Mary_M — Fri, 23 Jun 2017 14:55:19 GMT

Hey @jamiedowner,

I've responded to your private message. It seems like the port did not properly process but I was able to get it going ! Please view your messages for more details 🙂

Cheers,

Mary