topic Re: Ported over from Freedom but ... in Get Support

Ported over from Freedom but ...

dogluver — Wed, 05 Jan 2022 07:14:18 GMT

following the latest promo and I ported over from freedom yesterday. Today I can see the PM account of 12GB data as well. The process went smooth but I have to problems:

- I can make phone calls but not receive any.

- There is no data connection. My phone is iphone 6s on latest iOS. The apn is automatically set to isp.mb.com. I also tried manually to change to sp.mb.com with no success.

Any idea how I should update the setting?

Thanks,

Re: Ported over from Freedom but ...

Samianauman — Wed, 21 Jun 2017 00:06:57 GMT

Try reboot the phone. Since you can't make calls its still under porting process contact mod to get fix manually

Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Ported over from Freedom but ...

SD08 — Wed, 21 Jun 2017 00:06:15 GMT

If you ported a number, the process can take up to a few hours to complete. During this time, you can make calls, but incoming calls won't work yet. If it's still not working after a few hours, you should send a private message to any moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452
Include your phone number, PM SIM card number and e-mail address

Here's a link on how to set APN:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26
Sometimes it's easier to start a fresh APN than modify an existing one.

Re: Ported over from Freedom but ...

Luddite — Wed, 21 Jun 2017 00:09:31 GMT

Sounds as though you do have a connection to PM. Check for a carrier update: Settings >> General >> About; if you get a message about carrier update please install it.

Re: Ported over from Freedom but ...

dogluver — Wed, 21 Jun 2017 00:10:20 GMT

Thanks for the quick replies ... the port process started 24hours ago and my freedom account is already inaccesible.

I can make the call from the phone. But

- the phone doesn't take the call

- the phone doesn't have data connection

Re: Ported over from Freedom but ...

Samianauman — Wed, 21 Jun 2017 00:13:59 GMT

When porting in process that's what happen you can make calls but you won't be able to receive calls if you try your old sim you will see all of your missed calls there.

Try rebooting or try your sim in other phone and for data usually on iOS if you go to setting general and reset then reset network only will fix the data issue but porting has to done first check my other post and contact mod.

Re: Ported over from Freedom but ...

dogluver — Wed, 21 Jun 2017 00:14:28 GMT

How do I know the porting process is completed? Is it true that PM doesn't offer data connection during porting?

Re: Ported over from Freedom but ...

dogluver — Wed, 21 Jun 2017 00:24:53 GMT

By the way, I could receive the text msg from PM. @Shazia_K could you please help me check into my account? Thanks!

Re: Ported over from Freedom but ...

Luddite — Wed, 21 Jun 2017 00:35:29 GMT

@dogluver wrote:
How do I know the porting process is completed? Is it true that PM doesn't offer data connection during porting?

When all PM services function, and your Freedom SIM stops, your port-in is complete. If have not yet sent a private message to the moderators do so now. They respond by private messaging not text.

Re: Ported over from Freedom but ...

Samianauman — Wed, 21 Jun 2017 00:35:53 GMT

You usually get a text when porting is competed. But it's hit and miss best way to check send a msg to your self or keep your phone sim in back up phone once you notice got getting msg on old sim then restart your current pm plan phone and its will fix the problem.
Also just notice you tag shazia hopefully she will help you out with the process.

Re: Ported over from Freedom but ...

dogluver — Wed, 21 Jun 2017 00:53:54 GMT

Thanks @Samianauman for the info. I think there must be something that went wrong in my PM account when porting from freedom. Hopefully shazia can help out soon.

Cheers,

Re: Ported over from Freedom but ...

Samianauman — Wed, 21 Jun 2017 00:55:16 GMT

If you already send a msg to mod they will reply you back with some good news. No worries
And welcome to pm

Re: Ported over from Freedom but ...

dogluver — Wed, 21 Jun 2017 02:44:21 GMT

I sent private message 3 hours ago and also tagged in this thread. No response yet; they must be busy I just checked my account details, it shows "Expired". Maybe that's why I dont get any data access

Pick & Pay $120 per 90 Days

This plan includes: -

- 12GB Data
- Expired
- Unlimited International Text
- Unlimited Provincial Talk

Re: Ported over from Freedom but ...

Samianauman — Wed, 21 Jun 2017 02:52:23 GMT

The term expired nothing to do with your plan its stuck in porting and activation process mod dept is closed for today hopefully you will get a response In the morning.

Re: Ported over from Freedom but ...

dogluver — Wed, 21 Jun 2017 15:16:53 GMT

Could you please help me to get in touch with mods? I really want to have the service working today. Thanks.

Re: Ported over from Freedom but ...

Mary_M — Wed, 21 Jun 2017 15:52:11 GMT

Hey @dogluver,

Thank you for reaching out to us !

I understand that you've had some issues with your activation, and I'm here to help.

After looking into everything, I can confirm that your plan is active and your port is complete. Can you please power cycle your phone and test ? Everything is now functional.

Welcome to Public Mobile!

Mary

Re: Ported over from Freedom but ...

dogluver — Wed, 21 Jun 2017 16:11:44 GMT

Hi @Mary_M thanks for the help. Since the phone wasn't working, I didn't bring it with me this morning. I will power cycle it evening and report back.

Just to my curiosity: what was the issue you fixed?

Re: Ported over from Freedom but ...

Mary_M — Wed, 21 Jun 2017 16:27:19 GMT

Well, actually your account was properly set up so I did not need to make any changes 🙂 @dogluver

Re: Ported over from Freedom but ...

dogluver — Wed, 21 Jun 2017 22:38:51 GMT

Happy to report back that everything works. Thanks @Mary_M !