topic Activation problem- Ported from Freedom Mobile in Get Support

Activation problem- Ported from Freedom Mobile

sehaha — Wed, 05 Jan 2022 07:14:16 GMT

Hi, I just ported from Freedom Mobile to take advantage of the $40 offer.

I had all the activation process completed, and the confirmation showed that I had everything set up correctly. I checked that a credit card bill of $120 from Public Mobile is pending. However, my phone still is not activated. Upon checking self-serve, it says that the plan is a $10 pick and pay, and that I have "available funds" of $112? My phone only says "emergency calls only." Need help on what to do!

Re: Activation problem- Ported from Freedom Mobile

Samianauman — Tue, 20 Jun 2017 22:45:05 GMT

It's a common issue.
Send a msg to mod they will fix it
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Activation problem- Ported from Freedom Mobile

xvietbbboix — Tue, 20 Jun 2017 22:55:21 GMT

OH!

This happened to me too! Just now, I manually changed the plan. But not I have no data! or SMS

Re: Activation problem- Ported from Freedom Mobile

Samianauman — Tue, 20 Jun 2017 22:56:49 GMT

Follow my other post send a msg

Re: Activation problem- Ported from Freedom Mobile

sehaha — Wed, 21 Jun 2017 15:24:55 GMT

Still no reply from the mods.
Still no service.
@Mary_M @Shazia_K