topic Re: payment trouble in Get Support

payment trouble

raxubhvan — Wed, 05 Jan 2022 07:13:55 GMT

I have paid for my plan using credit card. it is showing up the balance but my phone not yet activated

Re: payment trouble

Dunkman — Sat, 20 Oct 2018 20:53:04 GMT

If you have enough balance in your account, but your plan will not re-activate, you can try a couple of tricks to re-start plan. Otherwise, you will need to wait for moderator help (2-3 day wait presently)

1. Manually load $1-2 dollars into your account. Re-starts activation process

2. Report your phone lost/stolen. Logout. Wait few minutes. Log in and report your phone found.

Here is the thread on the tricks

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: payment trouble

mimmo — Sat, 20 Oct 2018 20:53:37 GMT

Try two options

1)turn on suspend lost phone for 5 minutes then disable the feature

2) add a manual payment of 1$

Both of these tricks might trick the system o. Processing the payment.

Re: payment trouble

mimmo — Sat, 20 Oct 2018 20:55:03 GMT

@Dunkman I think I'm going to turn your reply into a macro. Seems like this issue is happening more often and can help in multiple situations.

Re: payment trouble

krazykiwi — Sat, 20 Oct 2018 22:10:47 GMT

@mimmo wrote:
@Dunkman I think I'm going to turn your reply into a macro. Seems like this issue is happening more often and can help in multiple situations.

It appears this is a good solution when everything seems to be correct with the account after renewal but the phone is just not working.

EDIT: However, this may work in more cases where an account reset is required? What do you think?

Re: payment trouble

Dunkman — Sat, 20 Oct 2018 22:58:23 GMT

@krazykiwi

I agree that this trick may work for different scenarios when the plan/account needs to be reset. These tricks really should not be necessary if the website was designed properly.

Re: payment trouble

Chiefkeith — Mon, 22 Oct 2018 22:32:23 GMT

Have you tried turning off phone and then back on.. stupid i know but sometimes its the stupid things that work out. Couldnt believe that was the issue i was having when dealing with the same problem