topic Re: Account says active in Get Support

Account says active

Vanessa2013 — Wed, 05 Jan 2022 07:13:52 GMT

my account says active all payments went through correctly. Can not use my phone in anyway

Re: Account says active

Anonymous — Sat, 20 Oct 2018 19:15:41 GMT

What plan?

What's not working? Voice calls? Text? Data?

Try restarting your phone.

Re: Account says active

Vanessa2013 — Sat, 20 Oct 2018 19:18:46 GMT

i have restarted the phone multiple times. It’s the $40 one, and all things, no calls, texts, or data is working.

Re: Account says active

hairbag1 — Sat, 20 Oct 2018 19:21:09 GMT

If this is a new acct, double check to make sure your phone is unlocked. Call previous cell provider for free unlock code. Good luck.

Re: Account says active

Vanessa2013 — Sat, 20 Oct 2018 19:22:08 GMT

Phone has service says public mobile, do not have another phone to put the SIM card in, SIM card is in securely. When making a phone call is says “ you do not have a long distance plan” the number is not long distance. And no error message with texts, they just do not go through renewal was today.

Re: Account says active

Vanessa2013 — Sat, 20 Oct 2018 19:22:48 GMT

I have had the account for 4 months no problems at all

Re: Account says active

krazykiwi — Sat, 20 Oct 2018 19:25:56 GMT

@Vanessa2013 wrote:
I have had the account for 4 months no problems at all

do you have sufficient funds?

Are you using autopay?

Re: Account says active

mimmo — Sat, 20 Oct 2018 19:28:26 GMT

Can you post a screenshot of payment history, I recall some strange renewals lately where the order of transactions is messed up.

Re: Account says active

Vanessa2013 — Sat, 20 Oct 2018 19:29:02 GMT

Yes, used a voucher.. topped up selected renewal all went through have an additional $3.00 left over. Received the text message from public mobile.

Re: Account says active

Vanessa2013 — Sat, 20 Oct 2018 19:34:43 GMT

Re: Account says active

Vanessa2013 — Sat, 20 Oct 2018 19:31:47 GMT

Re: Account says active

krazykiwi — Sat, 20 Oct 2018 19:34:35 GMT

@Vanessa2013 What we need is the payment history where you can select the date range?

Thanks, black out any personal information.

And remove last 2 post , can see you phone number and name.

The payment looks good.

Re: Account says active

Vanessa2013 — Sat, 20 Oct 2018 19:35:49 GMT

How do I remove sorry slow internet my data isn’t working lol. Yes looks like everything went through, and everything says active.

Re: Account says active

hairbag1 — Sat, 20 Oct 2018 19:36:50 GMT

Everything appears to be in order with your acct. Sucks but perhaps give it some time and restart your phone periodically. If it's not up and running soon, me thinks you'll have to contact the modertors for their assistance.

Re: Account says active

krazykiwi — Sat, 20 Oct 2018 19:37:26 GMT

@Vanessa2013 wrote:
How do I remove sorry slow internet my data isn’t working lol. Yes looks like everything went through, and everything says active.

Go into each post using the 3 dots in the upper right corner. Select edit and take out any personal information.

Re: Account says active

NDesai — Sat, 20 Oct 2018 19:38:09 GMT

It looks like the renewal went through just fine. @Vanessa2013 Try turning on airplane mode, remove the sim card, restart your phone. Then put the sim in your phone and turn off airplane mode. I know you probably tried it, but it doesnt hurt to try again. If this does not work, you will need to send a private message to the Moderator_Team with your account info and they will take a look into your account.

Re: Account says active

Vanessa2013 — Sat, 20 Oct 2018 19:38:14 GMT

How/who is the modators?

Re: Account says active

mimmo — Sat, 20 Oct 2018 19:38:23 GMT

Payment history shows data only no talk and text.

You need to message mods to fix 48 hours.

You could try buying another voucher and doing a plan change say the talk and text for 10 or @ a different plan.

Also turn off wifi and see if data works

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Account says active

NDesai — Sat, 20 Oct 2018 19:38:47 GMT

@krazykiwi wrote:
@Vanessa2013 wrote:
How do I remove sorry slow internet my data isn’t working lol. Yes looks like everything went through, and everything says active.
Go into each post using the 3 dots in the upper right corner. Select edit and take out any personal information.

I got it!

Re: Account says active

krazykiwi — Sat, 20 Oct 2018 19:41:51 GMT

@Vanessa2013 wrote:
How/who is the modators?

Something you could try is going to your self serve and select lost/stolen phone. Wait 10 minutes or so and then go back in and select found. This will do nothing to youe account or phone number.

Just yesterday this was proven to fix a very similar issue.