topic Re: Changing Text Plan without cost in Get Support

Changing Text Plan without cost

aniki8383 — Wed, 05 Jan 2022 07:12:24 GMT

Hello - I just activated my sim card few minutes ago and chose my plan but instead of choosing global text i have accidentally chosen "no text" and with the current promo they both come up to the same price. How can i add global text back into my plan without incurring charge ? Thank you !

Re: Changing Text Plan without cost

xCameron94x — Wed, 14 Jun 2017 22:16:17 GMT

do you mean the current talk& text promo? or do you have data included in your plan

Re: Changing Text Plan without cost

aniki8383 — Wed, 14 Jun 2017 22:20:25 GMT

yes - current talk and text promo, i have also added 6G data for 90 day plan.

when i choose no text and global text they both come up to $120 total for 90 day plan, but for whatever reason i didnt select global text when it was submitted and just realized when a text message was sent to my phone saying no text plan was added. I tried to go back to change the plan but its asking me to confirm credit card info again to pay additional $.

Re: Changing Text Plan without cost

aniki8383 — Wed, 14 Jun 2017 22:21:41 GMT

all i want to do is change my text from "no text" to "global text" without incurring additional charge since it was just activated today, is this possible ?

Re: Changing Text Plan without cost

SD08 — Wed, 14 Jun 2017 22:27:30 GMT

@aniki8383 wrote:
all i want to do is change my text from "no text" to "global text" without incurring additional charge since it was just activated today, is this possible ?

Normally, purchases of any PM plan is non-refundable, but as you say, it was only bought today and there is no difference in cost to add texting, so a moderator may be able to change it for you. You should send a private message to one of the moderators listed here:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452
Include your phone number and the details of the plan you actually wanted.

Re: Changing Text Plan without cost

aniki8383 — Wed, 14 Jun 2017 22:40:07 GMT

PM sent, thank you !

Re: Changing Text Plan without cost

Acekiller — Thu, 15 Jun 2017 19:20:43 GMT

The mods are very helpful in case like this!