topic Re: Is it possible to get a refund? in Get Support

Is it possible to get a refund?

canuck1 — Wed, 05 Jan 2022 07:12:20 GMT

I added $120 to my account when I had auto renewal, would it be possible to have the $120 refunded?

Re: Is it possible to get a refund?

xCameron94x — Wed, 14 Jun 2017 18:33:04 GMT

you should try to message a mod about this @Shazia_K. Just be sure to include the following in your private message.

Name
Phone Number
Account number

use this as a refrence

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161

Re: Is it possible to get a refund?

Samianauman — Wed, 14 Jun 2017 18:37:01 GMT

Unfortunately there no refund policy you can send a msg to mod dept more likely they don't refund back to credit card but you can always use those fund for future renewal top up.

Re: Is it possible to get a refund?

Acekiller — Wed, 14 Jun 2017 18:43:16 GMT

I am pretty sure you can't. Unless it is some legit reason that has do with PM glitch, in which case you can message one of the mods to help you out.

Re: Is it possible to get a refund?

Luddite — Wed, 14 Jun 2017 18:59:40 GMT

Hang tight; see what moderators have to say. Worst case is that the $120 will remain in Available Funds and be taken on next renewal before your card is charged. You will still get the autopay credit as long as you leave it activated.

Re: Is it possible to get a refund?

DragonSpecV — Wed, 14 Jun 2017 19:09:37 GMT

@canuck1

Are you saying you added $120 after the auto-renewal took your $120, so now you're up $120?

Re: Is it possible to get a refund?

kav2001c — Wed, 14 Jun 2017 19:26:06 GMT

It is of course possible

But you need to message a mod explaining what happened then they will make a judgement on whether reason is valid or no

Re: Is it possible to get a refund?

canuck1 — Wed, 14 Jun 2017 23:46:56 GMT

@DragonSpecV wrote:
@canuck1
Are you saying you added $120 after the auto-renewal took your $120, so now you're up $120?

Yes, a relative uses the phone and called me from another line saying it wasn't working, I couldn't remember if I did auto pay but apparently I did since my card has been charged twice.

Re: Is it possible to get a refund?

will13am — Wed, 14 Jun 2017 23:48:59 GMT

Double charges would be refunded. There is no basis for keeping the customer's money.

Re: Is it possible to get a refund?

stonechucker — Thu, 15 Jun 2017 04:02:58 GMT

You can leave it there for next renewal, and your card will not be charge then, as you already have the funds available.