topic Mod's Help transfering from Koodo in Get Support

Mod's Help transfering from Koodo

TheToneDial — Wed, 05 Jan 2022 07:11:48 GMT

Hi guys,

I'm trying to transfer my number from a self serve Koodo account. I was told that you need a mod's help in doing this, and tried sending a message to a mod but got no response. Is this the proper method, and who do I contact?

Thanks!!

Re: Mod's Help transfering from Koodo

RobertQc — Thu, 18 Oct 2018 16:41:42 GMT

@TheToneDial wrote:
Hi guys,

I'm trying to transfer my number from a self serve Koodo account. I was told that you need a mod's help in doing this, and tried sending a message to a mod but got no response. Is this the proper method, and who do I contact?

Thanks!!

If this is prepaid, Koodo and PM are using the same back end so their automated number porting system is treating prepaid as the same provider. So you can get an error with the "Check eligibility". You can get a temp number now and get it switch later. There are also problems like using the same e-mail address as your koodo account. You will just have to wait for a moderator if you want to do the number porting from the get-go. Sometimes their response is a little slow but they will get back to you.

Re: Mod's Help transfering from Koodo

destorois — Thu, 18 Oct 2018 16:35:02 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount
Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)

@TheToneDial a écrit :
Hi guys,

I'm trying to transfer my number from a self serve Koodo account. I was told that you need a mod's help in doing this, and tried sending a message to a mod but got no response. Is this the proper method, and who do I contact?

Thanks!!

Re: Mod's Help transfering from Koodo

Wonder_why — Thu, 18 Oct 2018 16:40:47 GMT

@TheToneDial wrote:
Hi guys,

I'm trying to transfer my number from a self serve Koodo account. I was told that you need a mod's help in doing this, and tried sending a message to a mod but got no response. Is this the proper method, and who do I contact?

Thanks!!

@TheToneDial is this a Koodo Postpaid if is,you can port yourself at Selfserve exact name as register to Koodo and account number,the rest you can leave it blank